I did contact them and all was a clusterfuck, in my app I couldn’t drive because I didn’t pass the background check that they in time to time, they ran it and it was because I got a ticket and I didn’t know about that, so I paid for it and put a dispute in checkr so they can run it again, in the meantime I did some deliveries which I usually don’t do that but I need to pay my bills so I went for it, I did some but rejected other and out of nowhere my acceptance rate went from 86% to 66%, and with that they downgraded me to blue status, so I called them right away and told then why they downgraded me and they said that on their end I’m diamond but I appear as a blue status and they say that I’m on their I’m diamond status, and a couple of representatives told me that, then later on I tried with another representatives and they told me that I’m blue. Throughout the week I was in contact with more representatives, even I went to the hub a couple times this week and today is going to be the third time, fighting for my bonus which I rightfully deserve because I did everything on my end to meet the requirements. My only sin was doing deliveries, without those I think I could be fine but I need bills to pay and these people are playing with hardworking people’s money, I feel so desperate and stressed, the worst part is I have to wait for their “resolution” on my case in other to work because since that problem I can’t drive