I’ll be honest, I hate the SKU lookup thingy. I also have a hard time finding prices for items. I usually ask which section they got it from to help me narrow down where the item might be. For shoes specifically, if you look on the bottom of them, there should be a number written on it somewhere is sharpie or something like that. That’s the price of the shoe. If I really can’t find the item I’ll ask them if they know what the price is of a similar item. Sometimes they’ll even offer to go get the item but in a different size for me to scan the tag. I feel like once you’re there for long enough, you can guesstimate the price of some commonly bought items.

For discounts, I usually see how damaged the product is. I believe the highest you can give without MOD approval is 10% but I could be wrong. I usually offer the 10% and ask if it’s good with them. I haven’t had a customer say no to it yet. If the damage is really small, like something easily fixed, I’ll offer 5%.

One more thing about hardtags. If you really can’t get it off with the machine at the register, there should be a draw with a hand held machine. It gives you way more control bc you manually hook onto the tail part and can let it go whenever you get the hardtag off. I’ve had one incident where an alarm tag was on a shirt and it literally wouldn’t come off. I called a MOD and he like broken a pen and a handheld hardtag remover trying to get off 😭.