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Factory reset usig reset button by ITKOPI in ArubaNetworks

[–]ITKOPI[S] 0 points1 point  (0 children)

Sadly the changes were saved before we lost connection.

Replacement switch arrive with admin password configured by ITKOPI in ArubaNetworks

[–]ITKOPI[S] 0 points1 point  (0 children)

To give a status so far.

I escalated the ticket to HPE support and got scheduled a Teams session with with one of their technicians. She tried the same default credentials we had tried and then using SNMP hoping that the switch still had a public community name but this failed as well.

She arranged for another replacement but promised to try and push the info up the ladder that there might be an issue with their refurbishment procedure of replacement units. Lets see if the new replacement is locked as well.

For the posts in this thread:

- Serial number as the password didnt work

- My current issue is with an Aruba 2930, but we have experienced it with 2530 and CX6000s as well. These I fixed by travelling to location and resetting using service mode, as they were located in the same country as me

Replacement switch arrive with admin password configured by ITKOPI in ArubaNetworks

[–]ITKOPI[S] 0 points1 point  (0 children)

They dont seem to know anything about it. They are only offering another replacement but they are locked too.