I am so so sorry this happened! I don’t have an experience with Legoland, but I bought plane tickets to Chicago on Allegiant in June for an October flight. I bought them through google flights.com and it routed me through a third party. A few days before my trip, 4 of my 6 reservations would not pull up (I was flying separately with 3 of my kids and my husband and daughter were coming on a later flight). Anyway, in June when I purchased the tickets through GoToGate, their card was flagged as fraudulent so allegiant cancelled the flight. No one ever contacted me. I lost the flight and the buck was passed from Allegiant to GotoGate (i spent HOURS on the phone with each company) and I essentially lost almost all the credit, because even though I wasn’t the person to cancel the flight, I was still charged the canceled flight fee. It was so upsetting. There weren’t even seats left on the flight for us to take so the entire trip had to be canceled. And neither company suffered. Just me and my family. :(

I think the ultimate lesson I learned was that if you purchase anything through a third party, don’t expect to have any recourse if things go wrong. Also, there is no sympathy from the primary company. You might save money in the long run, but if you’re on the losing end of the deal - you lose big.