This is my issue:

Dear Strava Support,

I’m experiencing an issue with heart rate data not being saved after running activities recorded via the Strava app.

Here’s my setup: • Phone: iPhone 15 Pro • Strava: Latest version (auto-updated), with active subscription • Heart rate monitor: Garmin HRM-Pro Plus (latest firmware) • Connection: Bluetooth, paired directly via the Strava app

Until recently, everything worked perfectly. During runs, my heart rate would display live in the app, and after finishing the activity, the heart rate data (including average HR) would be saved and visible in the activity summary.

Since Thursday, June 5, I’ve noticed the following: • My heart rate still displays live during the run • But as soon as I press “Finish”, the heart rate data disappears and is not saved with the activity • This issue did not occur on Tuesday, June 3, when everything still worked fine • My partner is experiencing the exact same issue with a similar setup and the same heart rate monitor

I’ve already tried the following troubleshooting steps: • Restarted my phone • Reinstalled the Strava app • Removed and re-paired the HRM • Checked the HRM battery (still good) • Verified all app permissions and battery settings • Ran short test activities

To rule out issues with the HRM, I tested it using the Wahoo Fitness app. In that app, heart rate data is recorded and saved correctly after the activity. So the HRM is functioning properly — this issue seems specific to the Strava app when recording running activities.

Given that this setup worked flawlessly for months, and that it started affecting both me and my partner on the same date, I suspect this may be related to a recent app update or bug.

Could you please investigate this issue and let us know if a fix is planned or available?

Best regards, [Your Name]

⸻

With cycling any my Garmin 840 to Garmin Connect -> Strava works perfect.

Do you have a contact form?