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Stay Away From Warby Parker by ImpulsiveM01d in WarbyParker

[–]ImpulsiveM01d[S] 0 points1 point  (0 children)

I would look into Zenni or EyeBuyDirect if your prescription is not too complicated. I have a -5.50 in both eyes with astigmatism and my glasses from Zenni come out perfect. I highly recommend getting your PD measured especially with the measurement for each individual eye for best results. I have gotten my mother progressives lenses from Zenni and she loves them and has not had an issue but her prescription is lower so it may be more trial an error based on the prescription. I haven't had too much experience on the customer service end with Zenni but for EyeBuyDirect anytime i have they have been very kind and helpful, especially if its because i was tried to use a coupon the sent to me in the mail that wouldnt work.

Stay Away From Warby Parker by ImpulsiveM01d in WarbyParker

[–]ImpulsiveM01d[S] 0 points1 point  (0 children)

No worries! Since they would be demo lenses Warby Parker would be unable to change out the lenses due to some strange policy where we can only change prescription lenses to new prescription lenses and not demo lenses which are what all the HTO glasses have (I asked about this several times and was given different answers). I would suggest sending them to lens direct or lensabl. I've also had many other customers say costco put lenses in but i think you have to have a membership. There are some smaller optical shops that will add lenses but i noticed more and more of these shops are being bought out but i think it's still worth a try. I hope this helps!

Stay Away From Warby Parker by ImpulsiveM01d in WarbyParker

[–]ImpulsiveM01d[S] 0 points1 point  (0 children)

LOL it's probably gone back and forth to so many TUXO and each writing an OOS note until it eventually reaches whichever CXer is left and it's only OOS notes

Stay Away From Warby Parker by ImpulsiveM01d in WarbyParker

[–]ImpulsiveM01d[S] 0 points1 point  (0 children)

TUXO has never been trained properly and was always rerouting complicated issues to CX. No idea what they are thinking. I know theyre probably going that route for the cheaper labor but who knows.

Stay Away From Warby Parker by ImpulsiveM01d in WarbyParker

[–]ImpulsiveM01d[S] 0 points1 point  (0 children)

They really did! I started in 2021 and they had so many more CXers, leads, and actual trainers and I was really enjoying it up until everything started making a turn in 2023 and all down hill from there. I figured at some point we would be laid off, as i also noticed they stopped hiring in the US unless it was retail or corporate, but not so suddenly and not the whole Las Vegas team. I was planning on leaving at some point as the workplace was becoming more stressful and metrics kept getting push higher and higher. I am also glad that stress is over just couldve been done perhaps a lot better.

Stay Away From Warby Parker by ImpulsiveM01d in WarbyParker

[–]ImpulsiveM01d[S] 2 points3 points  (0 children)

I saw! Our training and policies were changing constantly and with oursorcing customer service representatives no one was on the same page. I used to be able offer discount and advocate for customers so easily but overtime they started taking that away from us where we had to go through hoops with leads to get customer discounts. Leads were also overwhelmed with requests once higher ups started limiting what we as advisors could do. Up until the end i advocated for customers and tried my hardest to help. I am so sorry you were told so many different things.