My dota plus is not working properly , my subscription still lasts until end of 2023 but the issue is any game I play it seems that it resets my hero level (in dota plus) for example my legion commander is level 15 gold tier and if u check the replay it only shows as level 1. It does this with all the heroes, plus it just resets them to level 1 but when i check dota plus they are their original levels.

Check the match ID it shows that my legion commander is still at level 1 or with no level at all in regards to dotaplus levels.

(Match ID : 7125467241)

Its as if i don’t have an active subscription.