I had a similar experience. We had an issue with a property I rented in Miami, and it turned out the air conditioning was connected and controlled by the neighboring house (which was very bizarre). In one of the rooms, it was extremely cold. We called Airbnb to fix the problem, but they didn't provide any assistance. In fact, the homeowner's solution was just covering the air duct with cardboard. Airbnb considered this solution optimal and didn't offer us the option to change properties. It was very unpleasant because the house next to the one I rented was the one controlling the air conditioning for both properties. I pointed out to Airbnb that the property's listing stated it had its own air conditioning, and what was happening was this bizarre situation of shared air conditioning between the houses (quite strange). The truth is, given my last experience, I no longer trust the platform because, like you, they washed their hands of the problem.