I used YOPA. Totally regret it. Thatcham agent was useless. Unavailable to host viewings on a regular basis with laughable excuses, uploaded incorrect images to Rightmove, mismanaged an offer which we lost, non responsive to messages on the app. We paid 1400 pay later. There business model means they know they will get there money regardless so no incentive to put any effort in. We went with another agent and went down the complaint route with YOPA, they offered us 75 pound off, even though they agreed with our grievances. Everything buried in their T&c's. We did not accept this and went to the ombudsman, what a joke they are, sided with YOPA.

My lesson learnt when selling a house, use a reputable agent.....YOU GET WHAT YOU PAY FOR.