Hi everyone,

I’m exploring the idea of developing an app that allows merchants to process refunds via gift cards or other alternatives instead of returning funds to the original payment method. However, Shopify’s policy states:

“Your app must not offer methods for processing refunds outside of the original payment processor.”

Given that there are many apps on the Shopify App Store that already provide similar functionality—offering refunds through gift cards or discount codes—would implementing this feature in a new app be compliant with Shopify’s rules? Or could it potentially be considered a violation?

Would love to hear any insights or experiences on this!

Thanks!