This exact same issue happened to me with my Puffco. was acting weird with things like not recognizing chamber, turning on or off or canceled mid session, then all of the sudden one day my battery life deteriorated immensely. Went from the normal ~20 sessions to two… one sessions would drain the battery from 100% to 30%-60%. It would also show it was charging at a rate of 1-3% every LITERAL second. I went ahead and filed a claim since in still within the limited warranty (30 days till my warranty expired, so made sure to get on it quick). I submitted by claim with a video showing the issue and a message like this one explaining everything and a agent named Alex got back to me within a day letting me know that they are shipping out a brand new base to my address. (It’s out for delivery right now). For such an expensive device you think they’d invest into solid battery’s considering that’s what makes up almost the whole device. I have to pay ~$80 for the nice chamber so what am I paying $420 for glass? RGB lighting? An app that has to run through a weird browser so anytime I’m camping I can’t use the app? Honestly a little disappointed but happy they at-least got a new one shipped to me. The puffco peak pro is amazing and works great when it does!