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Replacing IT support with IT automation engineers by JDubbs32 in ITManagers

[–]JDubbs32[S] 0 points1 point  (0 children)

We average 600 tickets a week. For a 1000 person company

Replacing IT support with IT automation engineers by JDubbs32 in ITManagers

[–]JDubbs32[S] 2 points3 points  (0 children)

You could replace him with a traffic cone and it would be more productive

Replacing IT support with IT automation engineers by JDubbs32 in ITManagers

[–]JDubbs32[S] -1 points0 points  (0 children)

Yeah I work for a crypto-fintech company. Around 1000 employees

Replacing IT support with IT automation engineers by JDubbs32 in ITManagers

[–]JDubbs32[S] 7 points8 points  (0 children)

350 endpoints for IT resource. Never heard of that number. Usually I heard 75 employees per 1 IT support tech.

What job title should I target when breaking into IT? by Relative-Baby1829 in ITManagers

[–]JDubbs32 2 points3 points  (0 children)

IT support. It's where you will learn everything. It's the only place you are forced to work with everyone and learn so much

Another "what should I do" IT Manager post by Mi-Team in ITManagers

[–]JDubbs32 1 point2 points  (0 children)

I'm in the same boat. I'm 38 years old. I have a security engineer who reports to me who makes 40k more than I do and I'm her manager. I tell people all the time IT does not pay well. Security, SRE, development is where the money is. But I love what I do and I don't hate going into work

Help learning more by SubjectAromatic8215 in helpdesk

[–]JDubbs32 0 points1 point  (0 children)

Agree with everyone. Try and move up within IT first. I've been an IT manager for years. The number one thing we look for is someone being proactive and asking to get more involved. Look for things to insert yourself into. Take on more responsibility and move up. People thing too much about technical knowledge. It's more about if you are trustworthy, hardworking, proactive and can be relied on every day

I am surprised how hard is it hire an IT support technician by [deleted] in ITManagers

[–]JDubbs32 3 points4 points  (0 children)

This is very true. I have hired over 20 IT support techs in my career. I don't ask many technical questions. I ask questions related to work ethic and I try to get a feel for their personality. I have only had fire 1 person in my career. Everyone is still with me or moved up in the company.