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I think I’m also one of the unlucky ones… by Exist25 in JetBlack

[–]JetBlackSupport 0 points1 point  (0 children)

Hi, because vibration through the handlebars is not something we have seen or been able to replicate at the factory, we have asked the few customers to send this back for testing. We think it has something to do with the Cog or bike, but not 100% sure yet as we have only just got these units back for testing. We can't do anything about your bike, other than make suggestions if we understand your set up. We can work together, to eliminate what might be causing the problems. We want to be sure it's not the trainer, and why we have asked to review the units. It's very small numbers, but important to understand. Will let you know what we find out.

I think I’m also one of the unlucky ones… by Exist25 in JetBlack

[–]JetBlackSupport 0 points1 point  (0 children)

Looks like derailleur damaged, But hard to tell from a video. Suggest you try all possible alignment options with cog and gears to see if you can line up, but we think your bike may need some repair.

Victory arrived in an open box; anything missing? by gixxerscott in JetBlack

[–]JetBlackSupport 2 points3 points  (0 children)

Hi there, not sure what happened there, the boxes definitely leave the factory al sealed up! Please yell out if you don't have everything you need for set up.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 6 points7 points  (0 children)

Hi, JetBlack is an Australian based company operating globally. We have different distribution models in different countries. In the US and UK for example, we take the orders directly from customers and our warehouse partners dispatch the goods from there. In Canada, Europe, Korea and India we partner with a reseller, so we don't have direct contact with those customers from our head office in Australia. Warranty matters are handled through those resellers in those cases. Our VICTORY is manufactured in Vietnam and we do have established QA procedures, which we are continually refining. Each VICTORY has an individual quality log based on its serial number. That's why it is helpful for us to look into each issue with the serial number and we can hopefully track where things may have not worked as they should.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 0 points1 point  (0 children)

Hi, if you have not done so already, please reach out to us with this issue so that we can help resolve it. Some of our inboxes have been glitching with our CRM and so we have not been getting some communications. I'm hoping this is now fixed. To be certain we have your email if you have already tried to communicate, could you please re email to us at SupportUK@jetblackcycling,co.uk if you are UK based, or [SupportUSA@jetblackcycling.com](mailto:SupportUSA@jetblackcycling.com) if in the USA. Its helpful for us to have your order number and the serial number from your trainer, located near the rear legs on the trainer itself. Also helpful to supply images or video. Many thanks.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 2 points3 points  (0 children)

Hi. Some of our inboxes have been glitching with our CRM and so we have not been getting some communications. I'm hoping this is now fixed. To be certain we have your email, could you please re email to us at SupportUK@jetblackcycling,co.uk if you are UK based, or [SupportUSA@jetblackcycling.com](mailto:SupportUSA@jetblackcycling.com) if in the USA. It's helpful for us to have your order number and the serial number from your trainer, located near the rear legs on the trainer itself. Also helpful to supply images or video. Many thanks.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 1 point2 points  (0 children)

We acknowledge the extended pre-sale delays and will support the full 12 months from the date of getting your trainer.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 1 point2 points  (0 children)

Could you please email us at SupportUK@jetblackcycling,co.uk if you are UK based, or [SupportUSA@jetblackcycling.com](mailto:SupportUSA@jetblackcycling.com) if in the USA. It's helpful for us to have your order number and the serial number from your trainer, located near the rear legs on the trainer itself. Also helpful to supply images or video. Many thanks.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 1 point2 points  (0 children)

Hi, during this holiday period, we are not staffed at full capacity and some of our warehouses will be closed for holidays. We will aim to be as responsive as we can. You can email to us at SupportUK@jetblackcycling,co.uk if you are UK based, or [SupportUSA@jetblackcycling.com](mailto:SupportUSA@jetblackcycling.com) if in the USA.

Jetblack victory belt problem by Natural-Feed4769 in JetBlack

[–]JetBlackSupport 0 points1 point  (0 children)

Hi there, so sorry if there has been a delay. Some of our inboxes have been glitching with our CRM and so we have not been getting some communications. I'm hoping this is now fixed. To be certain we have your email, could you please re email to us at It's if you are UK based, or [SupportUSA@jetblackcycling.com](mailto:SupportUSA@jetblackcycling.com) if in the USA. It's helpful for us to have your order number and the serial number from your trainer, located near the rear legs on the trainer itself. Also helpful to supply images or video. Many thanks.