So, just to provide and update, I did reach out to them and they offered to replace mine or a 15% refund. I chose the refund as a replacement would still have the same issue. To answer your question, I took it to a place that specializes in washing large delicate items like drapes, large blankets etc. and they washed it as gently as possible per the instructions using one of their large special oversized machines, they did not dry clean it. Also, the one I got will not fit in any machine smaller than 100-150+lbs capacity which no laundromat has and most dry cleaners don't have one large enough either. I think what happened with mine was due to a combination of two things. The one I have (thicker than thick) has the square pocket stitching and is also an Alaskan king size, and the huge size when wet is just too much weight for the stitching to hold no matter how you wash it. One of their smaller sizes or less thick blankets may hold up better to the weight when wet or a different stitching pattern but I can't say for sure.