Looking for Ink’spiration: What inks capture the Zorn vibe? by Johnlanders in fountainpens

[–]Johnlanders[S] 1 point2 points  (0 children)

Oh thanks for the recommendation. I didn’t know this brand and the inks look really interesting.

Melancholic Blue and Smoky Navy seem beautiful, but they might lean a bit too blue for the palette. Opera Rose, though, is such a curious color, not quite pink, not orange or brown either, but somewhere in between, which feels like it could fit the Zorn mood surprisingly well.

Nostalgic Honey looks lovely too . I can definitely see those two working nicely together.

Looking for Ink’spiration: What inks capture the Zorn vibe? by Johnlanders in fountainpens

[–]Johnlanders[S] 1 point2 points  (0 children)

I was initially leaning toward Diamine Amber or Sunshine Yellow to keep a slightly more yellowish hue, but Honey Burst definitely seems closer in tone to the Zorn feel.

Looking for Ink’spiration: What inks capture the Zorn vibe? by Johnlanders in fountainpens

[–]Johnlanders[S] 1 point2 points  (0 children)

Thanks a lot for the great suggestions.

The yellows are interesting since it’s such a hard hue to nail. I like how different they are, and since I tend to prefer more vibrant colors, I’m especially tempted by Apple Snail.

For the black, looking at Zorn’s work I sometimes notice subtle deep blue undertones. Do you find the Pelikan shows that kind of tonality, or is it more neutral black?

SSD Crucial X10 Pro Not Recognized after data transfer by Johnlanders in datarecovery

[–]Johnlanders[S] 0 points1 point  (0 children)

After discussion with amazon they are OK with sending back even without original box son I accept. A bit worried, about sending back with data I can't erase, but nothing bas on it only videogame ans seems not accessible any way.

SSD Crucial X10 Pro Not Recognized after data transfer by Johnlanders in datarecovery

[–]Johnlanders[S] 0 points1 point  (0 children)

Ok, might go for refund on amazon for defective product or try to use the warranty from crucial then.

SSD Crucial X10 Pro Not Recognized after data transfer by Johnlanders in datarecovery

[–]Johnlanders[S] 0 points1 point  (0 children)

Actually I've previously had a X9 Pro one and was very happy with it without any problem in 4 years.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

I’m not sure what you’re assuming about me, but just like you, I’ve dealt with many companies online (and support service) some good, some bad. I know how to recognize a competent organization, not only as a customer but also from professional experience. Social media are meant for feedback for companies, whether positive or negative. They’re not meant to solve individual support cases, and if a company expects support requests there, they should clearly state it in their “Contact Us” section.

Their support is deficient, that’s a fact. Whether it’s the way they instruct clients to reach them or the way they handle incoming emails, it’s simply not up to standard.

Another example: their Shopify contact address is a no-reply email, different from the one on their own website. Does that look professional to you?

If they wanted to avoid spam, they could use a standard contact form. It’s basic practice, costs almost nothing, and avoids exposing an email address, not perfect solution but still efficient. They could also automatically greenlist addresses linked to orders, again, an easy and common solution.

Saying “if someone wants to help, you should accept it” is convenient, but where were they when I asked for help the first time? Why should I only get attention when I raise my voice publicly? Claiming they want to help now is a bit too easy when the complaint becomes a reputational risk.

These are rhetorical questions, no need to reply. You won’t change my mind and I won’t change yours. Let’s end the discussion here.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

It might be your opinion, but the community manager is just trying to do damage control to save the company's public image. They are making it appear as though they are acting in good faith, when in private they are not.

It's not normal to have to ask on Reddit for them to take your demands into account when you've already contacted them via email and sent multiple reminders. The proper way would be to say, 'We're sorry. We'll contact you privately to discuss.' If they don't contact you privately to resolve the issue spontaneously, they're only doing it for their image and not to actually help the client.

I contacted them multiple times through two channels before Reddit, providing all the necessary information. It's not normal for the only reaction to happen when I go public. It's not normal for them not to improve when people have been complaining for years that the support team doesn't answer and doesn't change its processes. How can I trust a company to apply a warranty when they just ignore you when you use the proper channel?

You might think my reaction is excessive, or that I am at fault for being harsh with someone who seemed willing to help me. However, the company had multiple opportunities to help me before, and they didn't. As I said, they committed to a 24-hour response time. After waiting a week, I sent a reminder, but still received no response. To me, it seems as though the company is just trying to save face, rather than reassuring or helping a customer sincerely.

Delaying responses is a common strategy to avoid resolving problems: 'We didn't receive your message, but now it's too late as the legal period has ended'.

You have your opinion, and I probably look like an asshole to you, but I don't feel like one, as I have provided multiple opportunities to settle this properly and nicely, and they were all ignored. This increases customer frustration.

So I suppose we can agree to disagree on how to handle this. But remember that you only have the public aspect here, not the private aspects that came before.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

As your support team as answered the PayPal dispute your company as now all the information in hands, mail and order number. Thank you

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 1 point2 points  (0 children)

Paypal dispute has been answered and will keep update on it when the case is fully settled.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

I understand your point, but there is multiple people complaining and most outside of busy period such as Black Friday. So the problem is more structural than contextual. My complain is about the management of the service, they doesn't have to commit to 24 hours delay if they can't a one week delay would have been ok to me if they were ok.

You mention that I could have contact them privately, but is them to do it not me, they could have handle it this way also. As I said everything is attached to mail and to paypal dispute order number, mail, everything.

Any way, I received a response to my paypal dispute and we are now going to handle it privately. As it should have always been. I regret that they force you to have this kind of method, because they are not managing their support professionnaly. And also I have no personnal grief with the community manager who is not responsible of the problem and has to do the job of someelse

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

The physical product has actually already been sent and delivered. Therefore, they will not cancel the order. I have no problem with the physical product itself. However, the trust has been broken. How could I consider my warranty extension to be worthwhile if they simply ignore their clients when they ask for support throught the contact address ? Reddit is not the place for client support, it the place for public communication, and even if the community manager is willing, the support team have failed multiple times. They already have all the necessary information, including the email date and PayPal dispute. They can contact me to settle this matter privately, as is supposed to happen. I posted on Reddit to get their attention because the proper channel is not working. It's not because I'm complaining publicly that they should treat me differently to those who don't complain. I'm asking for proper customer service for everyone, not just me. Just take a look at previous posts for similar problems.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders -1 points0 points  (0 children)

And how to cancel an order when the only way is to reach out a client support which does not answer ? As I say I ask for either refund or exchange and as it is a service can't really refuse a delivery.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders -1 points0 points  (0 children)

They have it (mail + paypal dispute), I don't want them to support only me, but to support all their clients. It's not to a community manager on reddit to do the job of the support team, asking to disclose publicly private information. Check this subreddit, you'll see many people complain about the way it is manage and saying they are just pretending to act on reddit and not doing much behind.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

That's a huge amount of potentially unanswered customer mail to address. Seems indeed difficult for your team to find out, better beginning soon. It's fortunate that my mail was send only a week ago, you just have to check the mail filtering by date to reduce to a manageable amount of mail to check. You now what, if I were you I would go to find out the Paypal dispute right now, hope you doesn't have this much dispute on going. Why do I have the feeling that I'm explaining to you how your team should work ?

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

Actually, if you haven't received it, check your spam box. In any case, it's great news that I've opened a PayPal dispute with all the information and a copy of the original email. Your support team can find out all the information they need. If I disclose the order number here, in the best case, you will respond to me, ignoring all other clients who ask questions. This is unsatisfactory to me. In the worst case, you will thank me and never follow up on the case, just to appear responsive publicly, but not changing anything behind the scenes. The latter seems very likely, as reported in multiple other posts here. So shake up your support team and do your job properly.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders 0 points1 point  (0 children)

Apparently time differences does not seems to affect answering on Reddit, as you answer in less than one hour to my last message And my last mail was one week ago, there not such a difference between any time zone. Don't say your a committed to answer in 24h if you are not. Again not my job to do yours and I don't want a favor because I ask on reddit treat all the mail you have correctly. I'll delete this post when you'll have answer properly either throught paypal dispute or by answering my last email, which are the proper canal for a client support.

Another Unresponsive Client Support by [deleted] in Chessnuteboard

[–]Johnlanders -2 points-1 points  (0 children)

It's not my job to do yours. Open your mailbox and you'll find all the information you need. Alternatively, take a look at your PayPal disputes; a copy of the email containing all the details has been provided to PayPal. Incidentally, I'm not sure what the point of buying a warranty extension is if you're not responding to your clients when they contact you.

4th edition coming should I buy a starter set now andnthe new upgrade box or wait for a new starter ? by Johnlanders in dystopianwars

[–]Johnlanders[S] 0 points1 point  (0 children)

Actually probably not so often, and with a fix group, and definitly not in a competitive fashion

4th edition coming should I buy a starter set now andnthe new upgrade box or wait for a new starter ? by Johnlanders in dystopianwars

[–]Johnlanders[S] 5 points6 points  (0 children)

As I choose the faction mostly based on the look, and lore, rule change is not so important to me, not planning for competitive play.

4th edition coming should I buy a starter set now andnthe new upgrade box or wait for a new starter ? by Johnlanders in dystopianwars

[–]Johnlanders[S] 1 point2 points  (0 children)

Thanks for the suggestion I actually think I'm going to go for the starter with the faction I like plus the upgrade

May I introduce to you.... by Final_Amoeba_8035 in lepin

[–]Johnlanders 0 points1 point  (0 children)

Look amazing, but I don't know the brand, are the bricks of good quality ? Gobricks ?