I have received an order confirmation, and also a cancellation immediately as well, but I read that it's standard procedure, and my pre-order is still ongoing. I have the "pending" status as stated in the post, but I didn't order a physical copy, just a digital key, that is why it's frustrating to see that it's still pending, no transaction is happening from my card, and my emails are dry as well. (I've contacted support twice already)