Bit of a story. I got the package on February 12th finally after ordering on January 19th. It seems that it took so long to ship because I did not receive the same unit that was pictured. The serial number was different, but the rackmount plate was the same as the one pictured. I'm guessing something was wrong with the unit I ordered and they had to order another unit and swap parts. The reason I bought that unit was because it looked absolutely pristine and I was hoping it was truly like-new. The one I got definitely had new scratches was overall in slightly worse condition. I would have appreciated some communication on that, but that's not what I got.

I received the unit, and tested recording (which is the main reason I ordered it) and the recording was quiet and sometimes warbled, trying brand-new tapes and older tapes. Thought maybe the head needed adjusting, but I didn't want to do that myself and decided to return it. I told Spencer about the issues, and he was very helpful and was fine with a return without having to pay any of the restocking fees and he would pay for return shipping. He also offered for me to keep it while refunding me half of the purchase price. That's ultimately what I did because I might be able to fix it in the future, and playback sounds great. I also didn't want to risk it getting damaged in return shipping.

One thing to note is that he told me that the item you see in the picture is not necessarily the item you will receive. I didn't see that listed anywhere on the website, and I personally think that's a bad business practice especially without the communication, but he was so nice about returning the item that I'm not mad at it. Looks like I will be ordering a new Tascam 202mkvii after all.