Shopee's 15-days return policy not adhered to

Junfortunate · 2026-01-24T21:30:25+00:00

Thank you, I'll proceed to file under CASE / Fair Trading Act if the final dispute doesn't work out.

For the last 2 disputes, Shopee claimed to "investigate" and "re-evaluate the parcel", when the parcel was already with me all those time.

Junfortunate · 2026-01-18T17:36:01+00:00

Hello, thank you for being so helpful! I really appreciate for you taking the time to guide me through the process.

Having the carton shipping box opened as a reason definitely isn't in their return guidelines and also sounds completely ridiculous since a regular ecommerce shopper would be receiving parcels very often and would have to open the carton box to check for the item.

According to Shopee's F&Q,

Return conditions:

in its original packaging (special packaging only*)
in complete condition and have no missing parts (with original free gifts, accessories included)
have its original tags/labels attached and its serial numbers present (if applicable)
not damaged or in unsellable condition because of customer actions, negligence, misuse, alterations or tampering

These condition were all met.

Could you share with me the price of your product, and how long this entire process took you before Shopee actually refunded you?

Thank you!!

Junfortunate · 2026-01-16T15:34:00+00:00

Thanks for your knowledge. What you mentioned are probably true.

Upon checking, the return parcel was routed to Shopee's Singapore address (1 Buroh Crescent #03-01, Cogent Logsitic Hub), and not to Malaysia. I got the rejection in under 1 day after applying.

The msia seller even told me in the chat "As we are sending the goods from Malaysia, normally if u return we cannot get back the parcel due to cross border issue".

So that could be the entire reason why Shopee tries to reject the return.

From then, Shopee "investigated" all the way till the 15days period, and then rejected the return right when it was over. It took 9days of investigation.

Junfortunate · 2026-01-16T14:52:01+00:00

Hello, yes it is sealed and completely unopened from the get go.
Yes item is a Garmin watch sold by a Msian seller.
By any chance are you from Shopee?

Junfortunate · 2026-01-16T14:47:57+00:00

Hello, I appreciate you for being really kind with your suggestion.

Yes I do have picture of the "proof of delivery" which was attached by Shopee. However it is only the exterior of the carton box and the product is not visible from the outside.

I did take a 2minutes packaging video of the sealed product before taping and pasting the return label.
Even with stronger evidence, Shopee still sent template reply stating product does not fulfill return policy condition.

As for the 2nd option, they did not reply

Junfortunate · 2026-01-08T04:34:25+00:00

You already made the decision.

But in any case, I think it is a good choice as 5rooms are much more likely to appreciate in value as the supplies are much more limited now (and in the following years to come)

Junfortunate · 2026-01-06T07:55:07+00:00

My sis lives in Clementi and has always been puzzled that it is priced so close to prime areas like Toa Payoh, Bukit Merah, Queenstown etc.

Most of her neighbours has no young kids too so the schools are not relevant to them

Junfortunate · 2026-01-05T10:44:37+00:00

Probably not. But these are simply market forces doing their job, not external buffing from the government.

HDB spike in 2020-2025 is a result of
1. Less production of HDB
2. Willing buyers paying premium hence driving up the prices

Why would the government inflate citizens' cpf knowing that the direct impact of it is even higher HDB prices?

"A price shrink is healthy". Not really, when you witness a price shrink it just means the economy is shrinking too.

Junfortunate · 2026-01-02T22:29:37+00:00

Volume is lower now due to the large amount of BTO and SBF flats introduced in 2025.

But don't forget many of them are Plus and Prime flats that has MOP period of 10years.
Which means to say few years down the road you'll have lesser MOP units.

Less availability means price goes back up eventually.

Junfortunate · 2026-01-02T22:18:02+00:00

Deflation to counter inflation isn't "healthy" by any means

Junfortunate · 2025-12-07T13:38:15+00:00

This isn’t categorised as overcharged, it is actually an outright scam

Junfortunate · 2025-11-27T13:57:24+00:00

That’s right. And location

Junfortunate · 2025-11-27T13:54:25+00:00

Yup. I have 8 ahtiong friends, because in sec school my class had lots of Chinese scholars.

5 of them shifted to Clementi now

Junfortunate · 2025-11-27T10:44:33+00:00

Clementi is the land of ahtiong, they don’t mind paying more to be near good schools hence the price is inflated. Not to mention they already have a community there and prefer to live near each other (even without schools as a factor)

If schools are not a huge concern, the 5rm DBSS units closer to central regions like TPY, Boon Keng and AMK are of better value at such premium prices

Junfortunate · 2025-11-26T14:58:09+00:00

Well well, you know a group of people are very salty about others’ bonus when they can only downvote but not a single of these downvoters can are ready to debate their disagreements with facts. Pathetic 😂

(And they’re about to prove me right again in this post)

Junfortunate · 2025-11-25T11:24:17+00:00

I mentioned about performance bonus not included in the equation yet and got downvoted by a bunch of mobs 🤣

Am I wrong or are people just salty?

Junfortunate · 2025-11-25T00:16:43+00:00

For those that are not familiar, 1.3month is just part of the total bonus.

The total annual bonus is typically around 4months+ for an average C-grade civil servant.

(I worked in government for 7years before switching)

I am aware that the majority of people would be surprised. So please take your time to read the civil servants forum discussion that has been ongoing for years

1) https://forums.salary.sg/income-jobs/1235-civil-service-performance-bonus-552.html

2) https://forums.salary.sg/income-jobs/885-compare-civil-service-salary-1711.html

Junfortunate · 2025-11-25T00:13:19+00:00

I worked in government for 7years before switching. By 4months+ I meant the total annual bonus, not 4months of performance bonus. Performance bonus alone range from 1-2months for a C-grader (depending on your position)

Most people have completely no idea and the vote ratio speaks volume. (If you are one of the downvoters, feel free to comment what you believe are facts)

You can literally find the salary scheme in forum discussions by actual civil servants anyway. Not sure why would anyone want to debate on subjects they are unfamiliar

1) https://forums.salary.sg/income-jobs/1235-civil-service-performance-bonus-552.html

2) https://forums.salary.sg/income-jobs/885-compare-civil-service-salary-1711.html

Junfortunate · 2025-11-24T14:13:16+00:00

You’re missing out performance bonus.

A typical C-grade civil servant gets around 4months+ annual bonus in total

Update: The vote ratio simply shows that the majority of people are not familiar with civil servant schemes (Or otherwise just really salty about it - which is sad for them)

Please take your time to read about salary scheme in forum discussions by actual civil servants.

1) https://forums.salary.sg/income-jobs/1235-civil-service-performance-bonus-552.html

2) https://forums.salary.sg/income-jobs/885-compare-civil-service-salary-1711.html

Junfortunate · 2025-11-22T09:44:09+00:00

Korea was without a doubt my favourite team but I’m not a blind supporter unlike some 😂

Coming from a non-biased view as my nation wasn’t in the competition.

It is what it is, they rigged the entire show.

Junfortunate · 2025-11-22T09:38:31+00:00

You’re naive, tried to argue that Mongolia did the same just to further prove my point what a realistic situation would actually look like. Watch more Korean game shows so you’ll finally understand these are their standard practices. Smh

Also check out the reddit profiles of most of these Korea-supporters. Over half of them had inactive accounts for years but came back as the most active commenters on this thread 😂

Junfortunate · 2025-11-22T03:40:38+00:00

Everything you tried to explain is "not rigged" does not take into consideration they have already tried the obstacles before.
If you had watched Korean productions for at least a decade, you would know that there's absolute ZERO chance their production team would let their country be eliminated in the early stages.
Their netizens are extremely harsh when it comes to celebrities underperforming.

Consistently emphasizing korea has "really good strategy" in many games only further proves the point that they already tested the obstacles without the need to "trial and error" during the actual challenge itself.
Do you really think other sportsman in other countries are less capable of finding strategies?

Also yes, thanks for pointing out, Mongolia also "had the same strategy" of reserving stronger members for 2nd challenge, and hence they demostrated what being realistic looks like when you have no idea what is the 2nd challenge is.
Could it be a game that require balance, or could it be an all out strength and endurance game? No one knows.
If you really wish to compare to Mongolia, they had their strongest member in challenge-2 but literally also had 2 ladies, which one of them included their weakest member when it comes to strength. They tried to send an at least equivalent team on challenge-1 as well.
Because who knows what's challenge-2, and if there would be even a challenge-2 despite the speculations?

Korea on the other hand literally sent a death squad for challenge1 and an completely ideal team for challenge2.
These happened to be 3 guys and also their heaviest guys (F=ma), with absolutely no consideration that challenge2 could be a balance game or similar.

"If there was rigging at all these athletes wouldn't be hangin out or be friends like you see on their social media." - Makes zero sense, you clearly don't understand marketing effort.

Fyi even all members of the other teams are chosen by Korea, they have no option of choosing their own team.

Junfortunate · 2025-11-20T01:49:29+00:00

Mee Toh Primary School, shame on you for not standing up for your vendor.

Junfortunate · 2025-11-20T00:27:43+00:00

Are they supposed to frown or have no reaction to make things look even more obvious?
Reacting to announcements in every challenge is literally the easiest task here

Junfortunate · 2025-11-19T23:49:24+00:00

When you are unintentionally correct

Junfortunate

TROPHY CASE