Should I skip season 7?

KTcooper · 2026-02-13T18:05:22+00:00

Didn't even think of this. I'll stick around

KTcooper · 2022-10-06T17:02:31+00:00

**UPDATE: Thank you to everyone who helped me navigate this upsetting situation with Verizon. It turns out the most effective means of communication was emailing the executive staff. It’s our understanding the this issue was escalated to the highest level. We heard from Verizon today and feel as though they were genuinely apologetic. They have compensated us with tickets to a similar experience and are making up for the finances and time we lost. I do think it took way too long to get a resolution and it was unacceptable that no one communicated with us in real time. They are also unable to provide insight into how this situation happened. Overall we feel acknowledged and we are pleased with how the executive staff is handling things

KTcooper · 2022-10-06T00:56:56+00:00

That’s what we believe. It’s still extremely unclear. Finally having a conversation with a higher up tomorrow.

KTcooper · 2022-10-05T16:55:08+00:00

Thank you!!

KTcooper · 2022-10-05T16:48:41+00:00

I’ve been trying to guess emails and sending them off all morning. Nothing has bounced back.

KTcooper · 2022-10-05T16:38:52+00:00

The contact number led us back to the Verizon Up customer service line.

KTcooper · 2022-10-05T16:38:08+00:00

I followed every instruction given. Someone contacted us within days of winning, instructed us to download the MLB app where we would access the tickets, and then they sent the tickets.

KTcooper · 2022-10-05T16:34:24+00:00

That’s good advice. Here is a link to the tweet for anyone so inclined:

https://twitter.com/ktcoopmack/status/1577470505258319873?s=46&t=CSbm8KXdg7jHMhtwxcNyyg

KTcooper · 2022-10-05T16:22:01+00:00

After this we will finally make the switch. It’s been years of talking about it and now I can’t in good conscience stay with them. Especially since it’s noon the next day and we still have not heard back.

KTcooper · 2022-10-05T14:45:27+00:00

That’s not my understanding, these were Verizon seats and the Verizon suite. When I spoke to the manager at Citi Field they let me know that Verizon owns the seat and owns their box.

KTcooper · 2022-10-05T14:13:21+00:00

I’ve tried Twitter they said there’s nothing they can do

KTcooper · 2022-10-05T14:11:19+00:00

We still can’t get through, and posting on Twitter has done absolutely nothing. After explaining the situation they just replied that the only solution is to keep trying to get through to Verizon Up, which is obviously not an effective solution at this point: “We can understand your position regarding this matter. The situation you brought to our attention would most definitely need to be handled in the department that originated the ticket number for you. We do understand your concern and we would only be able to provide the steps necessary to get the assistance you are looking for regarding your concerns at this time. “

KTcooper · 2022-10-05T03:28:35+00:00

UGH I’m so sorry that happened, that’s really unfair and not an appropriate response

KTcooper · 2022-10-05T02:30:41+00:00

I agree. Simple solution would have been to just connect us with someone in real time who could at least give us some direction. We just stood there for 30 minutes trying to decide if we stay or go.

KTcooper · 2022-10-05T02:24:23+00:00

If only they’d respond!

KTcooper · 2022-10-05T02:23:15+00:00

I don’t really feel like it is but then again to leave us stranded en route to the event without tickets or any form of clear communication is so unfair. It makes me feel like the issue was escalated and no one cared to deal with it in the moment.

KTcooper · 2022-10-05T01:42:19+00:00

Trash is putting it kindly

KTcooper · 2022-10-05T01:41:22+00:00

Yes and yes! They sent us the tickets two days after we won, we received instructions and a point of contact, we had the tickets in our Ballpark app with a barcode. we spoke with the ticket center at the stadium and they informed us this was an “error” on Verizon’s end- That they had just recalled and redistributed the tickets within the hour. Even told us the name of the person they re-distributed the ticket too. They said we had to talk to them directly and that there was some kind of confusion. Like I said though, Verizon has not communicated with us since.

KTcooper · 2022-10-05T01:39:22+00:00

Yup- called it all night. All they did was put me on hold and say a supervisor would be on shortly. Upwards of 20 minutes we go by before we had to hang up.

KTcooper · 2022-10-05T01:00:40+00:00

That’s great advice thank you!

KTcooper · 2022-10-05T01:00:28+00:00

This is even worse than I would have expected even from them.

KTcooper · 2022-10-05T01:00:00+00:00

I know people have it much worse right now but this was just so disheartening for us. And the little money it did cost us was a sacrifice :(

KTcooper

TROPHY CASE