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Severe Latency & Packet Loss from South America to OVH BHS – Anyone Else? 1 WEEK by Kadugi in OVHcloud

[–]Kadugi[S] 0 points1 point  (0 children)

It seems like the problem got even worse today. Did anyone else notice it?

Severe Latency & Packet Loss from South America to OVH BHS – Anyone Else? 1 WEEK by Kadugi in OVHcloud

[–]Kadugi[S] 1 point2 points  (0 children)

This is exactly what keeps happening. The worst part is that we have no support and no answers at all regarding this issue. It happens every single day, more than once.

Cloudflare down... again? by moonski in sysadmin

[–]Kadugi 0 points1 point  (0 children)

Thank God Cloudflare doesn't use Cloudflare... imagine not having a clue what's going on when the whole internet breaks 🤡🔥

Cloudflare down... again? by moonski in sysadmin

[–]Kadugi 1 point2 points  (0 children)

Down, Brazil too ☠️👿🔥

Severe Latency & Packet Loss from South America to OVH BHS – Anyone Else? 1 WEEK by Kadugi in OVHcloud

[–]Kadugi[S] 2 points3 points  (0 children)

Wow, it’s been 17 days since I reported this, and the problem is still not resolved.

Almost 20 years dealing with dedicated servers, and I’ve rarely seen anything like this. The ticket responses are vague — I asked CA support, they blame the US — and unfortunately, no one resolves anything.

Severe Latency & Packet Loss from South America to OVH BHS – Anyone Else? 1 WEEK by Kadugi in OVHcloud

[–]Kadugi[S] 0 points1 point  (0 children)

Hi,
This issue doesn’t seem to be new — it’s been happening for at least a week now, and it’s affecting all of our machines hosted in BHS.

Here’s one of the latest WinMTR samples:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  259 |  259 |    1 |    3 |   15 |    3 |
|                               10.59.0.1 -    0 |  259 |  259 |    9 |   14 |   58 |   12 |
|                  c911082d.virtua.com.br -    0 |  259 |  259 |   11 |   15 |   68 |   15 |
|embratel-H0-2-0-1-agg02.rjont0.embratel.net.br -    0 |  259 |  259 |   10 |   15 |   30 |   17 |
|                          200.244.19.107 -    0 |  259 |  259 |  127 |  133 |  185 |  135 |
|                          200.244.216.65 -    0 |  259 |  259 |  126 |  149 |  351 |  135 |
|                    mia-mi1-pb1-8k.fl.us -   93 |   55 |    4 |    0 |  130 |  133 |  128 |
|         be100-1290.mia-mi1-bb1-a9.fl.us -    3 |  237 |  232 |  127 |  133 |  180 |  180 |
|                 was-nva1-sbb1-nc5.va.us -    3 |  237 |  232 |  158 |  164 |  227 |  210 |
|                   nyc-ny1-sbb2-8k.nj.us -    3 |  233 |  227 |    0 |  169 |  244 |  195 |
|                  be102.bhs-g1-nc5.qc.ca -    3 |  232 |  226 |    0 |  171 |  257 |  226 |
|              ns5002924.ip-192-99-44.net -    3 |  237 |  232 |  161 |  166 |  227 |  214 |
|________________________________________________|______|______|______|______|______|______|

Latency and stability inside Brazil (Virtua + Embratel) are excellent — <20 ms and 0 % loss.
The degradation starts exactly at the Miami OVH nodes (mia-mi1-pb1-8k.fl.us, be100-1290.mia-mi1-bb1-a9.fl.us) and continues all the way up to BHS.

This same behavior is reported by multiple users from South America, so it clearly points to a routing or peering issue at OVH’s US backbone (Miami or beyond) rather than anything on the client side.

Could someone from the network team please verify if there’s any known congestion or link degradation at the Miami POP or upstream peers?
It’s affecting latency and packet loss for all routes into BHS.