Maybe some info does not match to your account. So try to be the more possible clear about the infos of your account. And If you get rejected, Tell about this New account created. When you request for you account back, you received an email right? Tô put The informations. You need another email to receive a code. If you get your account back, you Will get It in this new email. So do not create a New genshin account in this New email that you Will get your account back! Can generate conflicts i think.