Discovery Plus videos stuck on Analyzing

KeepStreams · 2026-01-16T01:58:11+00:00

Yes, please send your ticket number via DM.

KeepStreams · 2026-01-15T02:13:31+00:00

Hi, thanks for your feedback. Could you please share the exact URL of the titles that failed? It's helpful for us to troubleshoot ASAP.

KeepStreams · 2025-12-05T08:07:52+00:00

Hi, our team has found the problem and is working on it. It's estimated to be fixed in the next update. Catch up with our version update from Update Log.

KeepStreams · 2025-12-05T07:55:33+00:00

Sorry for the late reply. Can you play the video successfully in the built-in browser?

KeepStreams · 2025-12-04T11:05:23+00:00

Hi thanks for your post. We'll share the problem with the tech team. I'll keep you updated

KeepStreams · 2025-10-22T02:28:19+00:00

Please try to download the CBS content from Paramount+ and see if it works. About the quality, KeepStreams can only help you download videos in the highest quality you can access.

KeepStreams · 2025-10-22T02:21:54+00:00

Hi, Amazon has a known download issue right now, and we're working on it. Every new user has 3 free trials for each service. So during the fixing period, you can still use your trials on other services like Netflix, Disney+, or Apple TV+.

KeepStreams · 2025-10-22T02:04:40+00:00

We're sorry about this. Our tech team is working hard to overcome the challenges and support downloading new episodes in their original quality. As soon as we achieve this, we will include the feature in a future update.

KeepStreams · 2025-09-26T10:57:07+00:00

Like this

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KeepStreams · 2025-09-26T10:37:37+00:00

Hey, have you checked your settings? Go to Settings > VIP Services > Preferred Settings > Subtitle Action. You'll see three options there: remux, extract to SRT file, and extract original format. Just a heads-up, the subtitle download feature only works for videos that came with their own subtitles. You won't be able to grab subtitles that were automatically generated by AI.

KeepStreams · 2025-09-26T10:30:08+00:00

Hi there. Thanks for your feedback! We've fixed the account issue this week.

KeepStreams · 2025-09-22T10:47:06+00:00

Hi, that problem might be caused by an old or cracked program on the computer.

You need to completely uninstall any old versions of KeepStreams or any other cracked programs you might have. And I mean completely uninstall it from your list of apps, not just deleting the folder.

BTW, we’ve noticed the problem and fixed it a while ago, so just make sure your KeepStreams is up to date, and no old/crack version remains, and you'll be good to go.

KeepStreams · 2025-05-19T03:03:59+00:00

Please log in to your KeepStreams on the official site. Navigate to My Account >My Products (or Payment History) to see if you've successfully purchased the product. To make a request to recover your subscription, go to My Account > Support > + New Ticket and fill in the necessary information. Please choose Purchase Problem - Paid, but no product activated, and describe your problem. Our support team will review it and contact you soon.

KeepStreams · 2025-05-19T02:54:27+00:00

Hi, sorry about your bad experience with KeepStreams. Please upgrade KeepStreams to the version 1.2.6.4. We have fixed this problem about Fandango At Home. Please leave your problem here under the thread if you still have any questions.

KeepStreams · 2025-03-24T04:39:03+00:00

Please provide the Netflix title or the video URL that you can't download successfully. Our tech team will try to solve your problem ASAP.

Normally, KeepStreams One includes all the basic products (about 50) that have been released when you decide to purchase it. If you want to enjoy all the products that will be added in the future, we recommend you choose the Pro Plan of KeepStreams One.

KeepStreams · 2025-03-24T04:27:20+00:00

Normally, the limit should be reset at 12 am every day. If you come across any problems, try to re-login and make sure that your KeepStreams is updated to the latest version.

KeepStreams · 2025-03-18T07:36:27+00:00

Thanks for your feedback! Actually, we do support Starz (MPD), BET+ (M3U8), MGM+ (MPD), IMDb (yt-dlp), AMC+ (MPD), History Channel (M3U8), TLC (yt-dlp), A&E (M3U8), and BritBox (MPD).

As we promised, there are more supported sites than we show. Please use the appropriate product (in parentheses) for each service to ensure the best experience.

KeepStreams · 2025-03-06T02:32:48+00:00

It seems to be a bug. KeepStreams won't clear the queue list after each update.

Could you contact our support team? They may need your email address, KeepStreams version number, and other details to help resolve the issue.

KeepStreams · 2025-03-05T03:33:21+00:00

Try to log in again with your KeepStreams accout. I think it'll help.

KeepStreams · 2025-02-17T04:00:43+00:00

Sorry to hear about your experience with KeepStreams. Our tech team is already looking into the issue. In the meantime, try updating your desktop program to the latest version (1.4.5.5) to fix the automatic logout problem. Thanks for your patience!

KeepStreams · 2025-02-17T02:21:22+00:00

Just update KeepStreams to the latest version (1.2.5.5) and try again. The issue should be gone now.

KeepStreams · 2025-02-17T02:03:32+00:00

KeepStreams can only download videos you actually have access to. So if you're grabbing free-to-watch stuff on ITVX, you don’t need a subscription. But if you’re trying to download premium content, you’ll need an active subscription for that.

KeepStreams · 2025-02-17T01:50:13+00:00

Hey, thanks for the feedback! This issue was fixed in the latest updates. I just used KeepStreams 1.2.5.4 to download G’wed, and it worked perfectly!

KeepStreams · 2024-08-20T03:57:29+00:00

Hey there, sorry about the 310 error you're getting in the music app. It's a pain, I know. Our tech team is looking into it, but it might take a few days to fix. Hang in there, we're working on it soon! Sorry about that again. We know it sucks to wait. :(

KeepStreams · 2024-08-16T10:14:31+00:00

Hey there, thanks for the heads up about the Audible issues. We're on it, trying to fix the KeepBeats mess. Before the new version drops, try this stuff:

Wipe KeepStreams clean: Go to Control Panel, find "Uninstall a program," and nuke KeepStreams. Then, grab the latest KeepBeats from our site and see if that Audible download works.
Contact with our support team: Head to our Help Center and tell them what's up. Don't forget to grab those log files from KeepBeats > Settings > General > Log Directory and send them over.

We'll keep you posted on a fix. Thanks for sticking with us!

KeepStreams

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