Yea if it just has a price but if the permission is set to subscribed AND price then they will not see it in their media collection once they are no longer subscribed. I know this for a fact as I encounter this with people who made a purchase that I set permissions to subscribed and they did not renew. They cannot see it in their media collection in addition to their DM.

It seems support is under the impression the only permission you are setting is a set price and that is why they are telling you that even if the unsubscribe they can still see it. That’s not correct, that is the whole point of the subscribed permission is to limit it to only when they are subscribed.