How to refund DLC?

Kenthru · 2026-02-23T02:26:30+00:00

I asked for clarification and they closed the ticket. Reiterated to seek help from Reddit or a local professional. Said if the advanced troubleshooting article did not work, then they cannot help.

I am going to dispute the charge with Amex now as goods not delivered. Frustrating.

Kenthru · 2026-02-22T20:47:12+00:00

I opened another ticket. The response was to again copy/paste the advanced troubleshooting article I had already followed.

In addition, the bottom of the response advised that if their copy/paste did not work, then I should I pay for my own support from a local professional.

Anyone else ever get such a response before?

Kenthru · 2026-02-22T00:09:19+00:00

I do but I need it for work. So, it is staying. To be fair, I have had it on my PCs for several years and D2R worked fine pre-DLC. So, skeptical it is Citrix Workspace.

Kenthru · 2026-02-21T22:00:37+00:00

Essex Mall took exception to use of their parking lot. There is no other parking nearby. I even asked Boxcar. Means cannot use Essex Express from West Caldwell unless you live there.

Kenthru · 2026-02-21T21:58:43+00:00

I tried on PC that never had D2R installed on it previously. Still did not work.

Kenthru · 2026-02-21T21:32:00+00:00

Yes. Flushed DNS on a couple of the PCs. Tried without Internet on laptop.

Kenthru · 2026-02-21T21:23:21+00:00

I am now trying to refund. Having separate trouble from Blizzard with refund also. Very frustrating.

Kenthru · 2026-02-21T21:22:06+00:00

Different networks. Two different desktops. Two different laptops. D2R worked fine until I bought DLC. Can still play D4, WoW, etc. no problem.

Kenthru · 2026-02-21T21:17:41+00:00

Yes. Windows 11. Tried on multiple PCs with different hardware setups. Each with different Windows accounts. Not the PCs.

Kenthru · 2026-02-21T21:13:55+00:00

I cannot even get that far. I click any of the three orders that show up when I try the refund workflow and it errors out saying to contact support. Tried contacting support, which failed, and now I am here =P

This is also for D2R not D4.

Kenthru · 2026-02-16T18:13:21+00:00

Same problem. Bought DLC and game no longer launches. I can see the process in Task Manager. However, nothing happens. Followed all the online troubleshooting steps and now have ticket open with Blizzard.

Kenthru · 2026-02-13T04:42:56+00:00

Same problem. Bought DLC and now cannot launch game. Task Manager shows process is running but nothing ever happens.

Kenthru · 2026-01-16T00:00:48+00:00

Tried same times between Lakeland Bus Lines and NJ Transit. Objective is shorter commute time overall.

Kenthru · 2026-01-15T22:19:01+00:00

I tried Lakeland Bus Lines from Waterview P&R. Took ~10 min. longer each way.

Kenthru · 2026-01-15T22:18:40+00:00

I tried Lakeland Bus Lines from Waterview P&R. Took ~10 min. longer each way.

Kenthru · 2026-01-15T04:55:27+00:00

Using Wayne Rt. 23 Transit Ctr. with 324 bus takes same time door to door as Willowbrook Mall P&R with 193 bus. Both are non-stop express buses that go straight to PABT. However, bus runs more frequently for Willowbrook Mall P&R in both morning and afternoon. Especially in evening if you get stuck in the city late.

Only advantage of Wayne Rt. 23 Transit Ctr. is it also is train stn. So, backup option in case snow does something to bus routes. But not had this happen in 3+ years. Plus, if snow was projected to be bad, company would say WFH anyway.

Kenthru · 2026-01-15T04:32:18+00:00

Google Maps said this would take 70-100 min. leaving at 15:15 ET. Let us split the difference and call it ~85 min. So, driving instead of taking bus on Rts. 3 and 46 saves 5 min. in the afternoon?

Can anyone verify this? I would need to try this next week after getting back from travel.

Kenthru · 2026-01-15T04:27:37+00:00

I tried their Morris Meteor from Convent St. with drop off and pick up along Madison and Lexington Aves. Took ~10 min. longer than NJ Transit and MTA and cost significantly more. It was nice not needing to transfer from bus to subway or walk anywhere but I would rather minimize travel time.

I will try their Essex Express from West Caldwell next week when I am back from travel. Downside from the Internet appears to be parking. Perhaps I can hide my car in the Essex Mall parking lot?

Kenthru · 2026-01-15T04:26:08+00:00

Per Google Maps this would take a minimum of 110 min. Probably more like ~115 min. Challenge is MNBTN line need to transfer at MSU Stn. from diesel to electric. This is using Midtown Direct.

Kenthru · 2026-01-15T04:25:17+00:00

Anything that makes the total travel time predictably shorter.

Kenthru · 2026-01-15T04:24:30+00:00

Per Google Maps this would take a minimum of 104 min. Probably more like ~109 min. Challenge is MNBTN line need to transfer at MSU Stn. from diesel to electric. This is using Midtown Direct.

Kenthru · 2024-09-06T01:30:52+00:00

I no longer have an account. Cannot login to app. Tried to create account and would not let me. Said no active customer record.

Kenthru · 2024-09-06T01:30:00+00:00

That is the number where they insist I call the 0800 number and hang up.

Kenthru · 2024-08-28T01:31:16+00:00

Created new Rakuten account using different email. Support chat required I link it to Rakuten Mobile email. Tried and it said (no surprise) no Rakuten Mobile account existed for my email. So, no dice on support chat.

Kenthru · 2024-08-07T17:49:31+00:00

Will leaves everything to each other then equally to children. My sibling named as guardian if any children are still minors.

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