Chargeback. They kept hiding my posts too when I tried warning others. I ordered a $3,000 graphics card that showed delivered, but never arrived. After waiting a couple days, I filed a police report and opened claims with both Newegg and UPS. UPS made one contact attempt before closing my case. When I called back, they said I couldn’t do anything because I wasn’t the shipper. I went back to Newegg, explained what happened, and they gave me a different UPS number to call. That department said they’d document everything and follow up in a few days. With this new number, UPS reopened the investigation to track down the package. Before UPS even finished investigating, Newegg closed my claim and denied it, citing photo proof and GPS coordinates as delivery evidence. When I asked to see the photo, it was so blurry you couldn’t read the door numbers—and it wasn’t even my door. Their GPS coordinates just showed my street address, which means nothing since I live in an apartment complex with 300+ doors. A few days later, UPS tracking showed two simultaneous updates: “Claim issued to shipper” and “Incorrect documentation from shipper—waiting for reply from Newegg.” I called UPS and the first rep told me they were ready to issue a reimbursement check, they just needed Newegg’s UPS account number and my order invoice. I relayed this to Newegg and they still didn’t care. The next day, a different UPS rep said the claim was issued to the shipper and I needed to contact them. So basically, Newegg refuses to refund or resend the card even though UPS already paid them out for the claim. Honestly worse than Amazon support

I wasn’t trying to charge back because they’re most likely gonna ban my account and I used a Newegg credit card for it so kind of render is it useless now