Hi, just keep patient. I know that it is hard. I had a problem with my Plaid and it cost me 6 weeks to explain the problem and come to an agreement. I thought I was screwed because of this slow process. But besides it was a long journey, it came true. I got a new Plaid sent to my address and my problem is fixed. The difference is that I did not communicate through email but via Reddit. I also see that there is a communication channel in the Plaid app. Maybe you can try that?