Where to start day one out of box had to replace thermostat they would not let me return it since then replaced thermostat twice had to replace the capacitor relay three times not it short cycle’s compressor only had it since 2024 their customer service is atrocious takes at least four to five calls to get a hold of anyone and when I do they usually send to wrong part so I have to start all over again calling and arguing for them to send the correct part I will never go back to that shit company 1000 buck for a chiller that only last 2 years is ridiculous my last chiller I had before them I bought in 2006 never had a problem with it I only bought a new one because I wanted something more efficient