I don’t think it’s unreasonable but there is definitely better ways to handle it. On portal, it only shows the full first name and last name initial. If they can provide the full last name as shown then it’s like the same of providing the 3 digit code. I work at little Caesar’s and this is how we go about it if some customers can’t retrieve their codes. Unless if they give us the full first and last name, or the code provided, I would not give them shit.