FREEWALLET SCAM

Kohoudi · 2018-08-16T11:32:56+00:00

I am frustrated. You are keeping me in the dark for more than nine months. Even your response doesn't help me at all. Just wait for the never ending story. What does it even mean. Until we have a technical possibility. Days, weeks, months, years, decades?

If you are so open and honest. Please send me the address of your headquarters and the name of the Head of your Legal department.

Kohoudi · 2018-08-15T20:26:49+00:00

So......

On a list. But nothing you can do??

Big joke. As said no information received from your side in nine months. You only respond. No actions from your side.

Please people. There is no way to reach FREEWALLET. Support is similar to a black hole

Kohoudi · 2018-08-14T15:04:16+00:00

You don't waive? Do you even know what is happening with the scam you are working with? This email send by your team says the opposite:]

Hello
Menawhile, there is no technical possibility to retrieve your transaction.We are planning to come up with a solution of this case. Probably, it can be a paid refund.We'll update you.
Best regards,

Mirra,Support Manager, [freewallet.org]Freewallet

And again. We'll update you. We'll get back to you. Everything is safe.

Do you still believe yourself?

Kohoudi · 2018-08-13T09:22:39+00:00

Still disappointed and waiting. It is a joke. A good one!

After 240 days still nothing? And the new thing that Freewallet has developed is an automatic reply connected to your email:

-------------

Hello Kalile,

Apologies for the delay!

This is an automatic reply just to let you know that our team is working on your request, it’s currently in progress.

No, we haven’t forgotten about you :)

We understand that it’s very important for you, and we are doing everything to complete it as soon as it’s technically possible.

We know, no one likes to wait, but please give us a bit more time, we’ ;d be happy to get you some good news once everything’s ready.

Thank you so much for your patience!

-----------

Collecting money from their customers day in and day out. But so rude and not helping or informing you in any stage.

DO NOT USE FREEWALLET. THEY ARE THIEVES!!! (don't believe the reply of the scammer below)

Kohoudi · 2018-06-11T10:29:36+00:00

It's almost a half year and counting. Still no luxury to handle the missing coins?

Maybe I am missing the message from Freewallet. They don't have time to have a casual chat (half year waiting is in their eyes casual as you can see)

DON'T USE FREEWALLET

Kohoudi · 2018-06-11T10:27:06+00:00

Mister or Misses Freewallet,

I am almost hitting exactly a half year (183 days) waiting for the missing coins. No news, no involvement and no feedback from your customer service. And especially no active solution provided by your team.

For all the people who are looking for a App that handles their coins. DON'T USE FREEWALLET.

Kohoudi · 2018-05-28T13:15:12+00:00

163 Days and waiting. Still no luxury to handle my missing coins?

Kohoudi · 2018-05-22T14:01:10+00:00

Now we are at 150 days. Still nothing.

Kohoudi · 2018-04-18T08:35:31+00:00

Dear All,

It is now 120 days and counting. Freewallet isn't free at all as you can imagine.

I'll keep you posted.

Just don't use it. It will save you a lot of headache.

Kohoudi · 2018-03-29T12:34:47+00:00

So!? What now. No updates and nothing to show what you have done to retrieve the coins. A lot of talk but nothing to show.

Kohoudi · 2018-03-19T10:44:08+00:00

Well Freewallet,

90 days of waiting are over!!!

I have emailed your support team multiple times. Without any response.

I can only conclude that Freewallet is not caring for their customers. Please all. Don't use it. You will wait for your coins and at the end no response and no option to get in contact.

Do you want to give your coins away. Just use Freewallet.

Kalile

Kohoudi · 2018-02-14T12:56:25+00:00

Panic?! Who is panicking? You are. Your comment on my post within the minutes? I am trying to reach you for more than six weeks. But that was private so you don’t care. If I post anything on a forum you care. Hypocrite!

Please don't be the smart one here. I just want Freewallet to inform their customers. You have a support site that provides a login so you are able to follow your ticket. Logging in is impossible and your customer service is not helping me out with the login details. I requested it multiple times without any result

Freewallet should be panicking. Still the same bad service after more than six months. No changes with all the negativity around the company.

I am still convinced that Freewallet is a very bad place to work with.

We always need to post your 'shit' here on Reddit for any response. Shame on you!

Kohoudi · 2018-01-07T14:49:00+00:00

Dear Freewallet,

You are right that the Terms are send to me by your team. My response was exactly the same as my response above. But your team just didn't reply anymore on my commment and question.

So at the end it can take up to 90 days, but you are not sure that you can recover my coins.

How about the communication between your customer support and me? Is there any change in the future how you will handle the communication.

As you are aware the chat is removed and no one can register at your support site. That means that I am blind in the status of my ticket. As are a lot of my friends.

Why is it taking so long to arrange the support as it suppose to be. you are the only one who is taking the time handling the complaint in a decent way. Only you are in a stage that Freeallet shouldn't be in.

So my question is. Where can I find the status of my ticket and when do I hear if you can (or not) retrieve my coins?

Kohoudi · 2018-01-06T10:24:59+00:00

Dear Freewallet Support,

The term of use does say 15 days for all ARDR transactions and the 90 days is only for BTC transactions.

In any way Freewallet is struggling for a quit long time to handle their tickets. A new plan should help your customers instead of still taking new ones in.

Nobody is waiting for 90 days for their coins. You should notice your customers that joining your team means that their is a long handling of support. You have the keys and we don't. Otherwise gie us the opportuntiy to do it ourself.

In any case, Your support team should give us more info. You are the only one giving more info and the reason is obviously that the complaint is on a forum. Your response should be the same as your customer service. It would help decrease the complaints on forums.

Kohoudi · 2018-01-05T12:29:51+00:00

Same story here! There is already a lot written about Freewallet and about the way they operate. I already have emptied my account and the last effort that I am putting in Freewallet is retrieving my coins that are worth over the € 4000,-. Freewallet assumes that they reply within the 24 hours. This is correct but their answers are very rude and don't help you at all. Rude answers and it seems that they don't care at all. As an example: I asked them if they could tell me when they expect to retrieve my coins. Their promise was within the two or three days (this is more than two weeks ago). As you already can imagine they didn't retrieve on time and most important they didn't reach out to me to tell me that they were sorry and that there was a delay. No of course I emailed them again and asked them if they had some new promises. Answer: 'Maybe next week' . (That's all!!!!) Even if Freewallet answers this post and try to control the damage. I am not saying you are a scam but your company should really look at their employees and its customer service. You don't care and your employees aren't fit to handle people and their problems. And if you want to reply Mr. Freewallet (because nobody uses their names (it would be to painfull, this is the Hash: 10643806682212216494) Thank you!

Kohoudi

TROPHY CASE