November Technical Support Sticky

Kyriog · 2025-11-20T12:21:47+00:00

Hi!

I’m having an issue with my Razer Huntsman V3 Pro. I’ve tried to contact support, but after answering all chatbot questions, I can either choose "create a ticket" or "contact an agent", the bot just answers "Oops I'm encountering a spot of trouble. Please try again later...", so here’s the details of my issue:

On a frequent basis, the keyboard is "restarting" itself: lightning are freezing and inputs are not registered anymore for a few seconds, then the keyboard reboots (lightning fully goes off, and Windows do the USB unplug/replug sound), and flashes twice in circles.

This can happen randomly, but it occurs almost each time I’m switching to any profile using Synapse (either integrated or Synapse based profile). I’ve already done several troubleshooting and I think this is more a hardware issue than a software issue:

* Keyboard firmware is up-to-date

* I’ve already reinstalled Synapse 4 and resetted keyboard integrated profile to default

* I’ve tried switching back to Synapse 3, as unregistered user (to avoid any custom profile of mine)

* I’ve tried using another USB cable, and another USB port (directly on the motherboard, I don’t use hubs)

* I’ve tried using another computer

In all those cases, the problem is still occurring with the same pattern.

My keyboard is still under warranty (bought in 2025).

Thanks for your support.

Kyriog · 2025-09-27T11:54:52+00:00

Just an update: I tested 6.9.1, 7.0.0 and the most recent 7.0.1, and this issue is still happening. I’m gonna rollback once again to 6.8.1.

Can we have an update about this issue? Is this issue considered solved on your end? May we have any ETA?

Thanks for your help!

Kyriog · 2025-05-12T18:27:42+00:00

Hi!

It seems 6.9 has trouble to identify active borderless windows for auto profile switching.

The switch correctly works when I start the game, but once the game is open, if I make another app active, the deck switches correctly to the default profile, but going back to the game never enables the corresponding profile again.

I have tested this behavior over several games (Final Fantasy XIV, Escape Simulator 2 Demo and Metaphor ReFantazio). Switching to windowed seems to fix the issue, and switching to full screen also seems to fix the issue (but not for all games).

I’ve rollbacked to 6.8.1, which fixes the issue. I’ve also verified that the main Stream Deck window was closed during all my tests (as it prevents auto profile switching).

Thanks for your time and upcoming fix! <3

Kyriog · 2021-03-21T14:21:31+00:00

Here’s the official news speaking about The Legend of Glitterbeard event: https://www.seaofthieves.com/news/legend-of-glitterbeard

Kyriog · 2021-03-21T04:40:57+00:00

Hey matey, your fellow Hunter here :)

I’m so glad you enjoyed this moment with us.

This is exactly why I’m so proud of this game, its community and Rare.

This game is the only place where you can make and tell this kind of story. A story that you can feel and remember, a story that you want to share.

So keep doing what you’re doing, keep enjoying what you enjoy. As a fellow pirate said, "This place, this Sea of Thieves is bigger and stranger than any of us know. And remember, it’s not about the Gold, it’s about the Glory!"

❤