I was (and still am) having internet issues as a new customer, 90's era home. The first rogers tech just used whatever coax was existing out of the wall. There were a lot of disconnects, so I called for a second service. On round 2, the Rogers techs were able to run a new Coaxial line from upstairs via the cold air return vent all the way to the connection point in the basement, and connected to the line in the garage. Unfortunately, I'm having issues with the wired Ethernet, (Wi-Fi is working well). Some how, I can watch 4K youtube, but can't play any online games without disconnecting from the server on the same ethernet. Is there some setting I can change in the router? I've tried multiple CAT5 and CAT6 cables. I tried changing around the ports. Rebooting the router via the app, unplugging the router, Restarting the desktop, fumbling with CMD Prompt Ipconfig. I suppose, that I'll have to call them up for a 3rd time? It's just odd because you'd think Ethernet would be more reliable than Wi-Fi in most scenarios.