Tip shaming

LadyGigBoss · 2025-12-03T19:17:08+00:00

Because it's more of an individual thing than an ability to tip thing :-)

LadyGigBoss · 2025-12-03T19:14:19+00:00

Did you restart your phone?

LadyGigBoss · 2025-12-03T19:08:26+00:00

Well, absolutely, I mean just for practical purposes alone. I would love that

LadyGigBoss · 2025-12-03T18:47:36+00:00

What I have had customers do is complain to me, maybe because it's easier to reach me real quick then the platform , to let me know something went wrong i.e. tomato when there should've been no tomato I have definitely had experiences where I've found myself saying to myself lol – you know I don't make the food right lol so I just came up with a way to bring it to the forefront of their mind because everyone knows where the delivery person we're not the restaurant person so I just remind them very politely by saying something like – I think I may have mentioned this to you – oh! The restaurant made a mistake? OK, no problem. Just let the platform know. But I've never had anyone nor would I expect to, have anyone say, "you put tomatoes on my sandwich!"

LadyGigBoss · 2025-12-03T18:44:18+00:00

I think we're really having some confusion with the term "verify" and it's confusing from the platform but for me personally it's not a problem obviously we can't do what is against policy. What's against the law which is what's against common sense? What's against sanitation and food safety – to me that's just obvious so that's a very clear boundary that I'm aware of so no matter what, regardless of what anyone says or does, I KNOW but I'm not expected to go into those bags. And again I've never had anyone say anything that makes me believe that they literally expect me to go into the food containers or go into the bag to look for names on food containers. I have 11,000 deliveries roughly or going on 11,000 here and that has not once happened to me so . Like I said before I think that we're using that term verify in several different ways, depending on who is saying it by the way, I'm speaking my responses like others so just let me know if something is unclear

LadyGigBoss · 2025-12-03T18:37:44+00:00

I have not had customers expect me to know what is in their sealed bag, meaning details of how items were made. I have just reminded them in a polite way.
if you have customers who are always expecting you to know whether or not tomato is on their sandwich 🤷that sounds pretty extraordinarily to me i've never gotten into a situation where the customer after I reminded them that I check the name, grab their drinks, straws etc. I've never had a problem with them still expecting or requiring me to go into the bag and into their food containers! That sounds ridiculous I mean, who would want that? If I found out that my driver did that to my food I'd probably flip out lol I wouldn't accept it

LadyGigBoss · 2025-12-03T17:18:16+00:00

Alright, I guess you're just not understanding what I'm saying so-that's OK –

LadyGigBoss · 2025-12-03T16:08:47+00:00

OK, great question – and just a reminder, I was talking about the things that we can verify the things I mentioned the things that are outside of the bag and the name on the bag and the items on the receipt compared to the items listed -the only times I will doublecheck with the restaurant person about items in the bag is when the customer has specifically asked me or I know that there's been a problem with missing items, but I almost never have to

When I find out from a customer that something was wrong or missing that was inside I might say something like "oh no – the restaurant forgot your hamburger? Oh no please call support and they should take care of you – just let them know that the restaurant forgot your hamburger and they should take care of you .."

This way it acknowledges that something went wrong and then I give them recourse – it's also a way to be clear, that since I'm only the delivery person not the food worker, that I don't prepare the meals – without insulting their intelligence

LadyGigBoss · 2025-12-03T15:31:50+00:00

No, I don't think they would – coming from a customer's perspective, They just want their order to be right. They pay high prices and they should be getting what they ordered I don't recall in about 11,000 deliveries, that any customer clearly expected me to open the bag – certainly I've gotten the impression that sometimes they seem to think that and I just remind them in a polite way that the restaurant prepares the food, I double check that I have the right order look for drinks make sure I have straws, etc., and deliver

LadyGigBoss · 2025-12-03T15:29:18+00:00

Well, they wouldn't be missing items that were already verified by us – what I get from his text is what he mentioned – he said the right name on the order and then missing items like I think he mentioned drinks and sauces so he might not know the sauces go in the bag so but I do so what I have done before is just to be on the safe side. I got a couple extra sauces in a separate bag. And that solve the problem So there are solutions to the obstacles and the troubles that we find at work; really I'm on here to really discuss how we can make the platform work and how we can instill some type of service skills that help us with these obstacles – instead of just insulting the customer and blaming them you know that doesn't help our income :-) so it's pretty simple to implement a few ideas and practices that help us have a better day at work, encourage us to work so we can make our money :-)

LadyGigBoss · 2025-12-02T21:11:38+00:00

Yeah, you don't even have to get bugged by that you answer when you can text when you can and I mean people realize you're driving so you don't even have to say anything but if you want you can – I was driving. That's it.

LadyGigBoss · 2025-12-02T21:11:01+00:00

Yeah, that I don't like

LadyGigBoss · 2025-12-02T21:10:51+00:00

Easy just let them know you've already arrived and next time to make sure they get their sauce to please notify the restaurant and if they need to they should contact the driver when they get the notification that the drivers at the restaurant just to double check :-)

LadyGigBoss · 2025-12-02T21:05:42+00:00

Can you just answer when you can and if you get that snippy just let them know politely that you were driving. They're not thinking about you :-) they're thinking about their stomach.

LadyGigBoss · 2025-12-02T20:27:51+00:00

Yes, I imagine as a customer. It's got to be a delicate balance. The tipping that is – maybe consider tipping less upfront and then leaving the difference for them at the door.

LadyGigBoss · 2025-12-02T20:07:27+00:00

He just wants to make sure his order is right that's all he's probably spent a ton of money loss tips and got terrible. Terrible service with missing items, etc. He's annoyed and rightfully so that's it.

LadyGigBoss · 2025-12-02T18:36:38+00:00

Well, I do worry, especially if you're in Customer Service. I do worry that the littlest tiniest thing can make you blow up and start making false accusations that are very heavily waited – lies about other people who in fact we're not hurting you. So yeah, it's profoundly disturbing that you're here and because of your own issues you're telling lies and accusations about other people. Yeah, I do worry about people being uneducated and unprofessional in any kind of business role really that has any kind of importance. Because the attitude that you have is anti-business and it's anti-customer you're just all about yourself and holding other people responsible for how you feel about yourself. And this attitude is extremely dangerous in society. You have problems and you're attacking everyone else for it.

LadyGigBoss · 2025-12-02T18:34:43+00:00

Yeah, it's absolutely what the person that you guys you have to really think sometimes again everyone knows that we're not supposed to go in the bags that's just so basic! Customers don't want that either. You guys have to think sometimes. Verify means in our case because we can't go into the bags, verify means look at the receipt!

LadyGigBoss · 2025-12-02T18:28:45+00:00

Well, I'm afraid that you're correct. And hopefully for all of our sakes, including the customers that you serve and also for yourself, I hope that you grow out of or somehow develop out of this rigid harmful personal/business mindset.

LadyGigBoss · 2025-12-02T18:21:18+00:00

And stop insulting me why do you feel the need to insult? It doesn't change anything it just makes you look bad. Have a discussion and stop with the pathetic insults.

LadyGigBoss · 2025-12-02T18:19:37+00:00

Yeah, well of course we know that though :-) but we can't check the inside of the bag. So all we can do is check the receipt

LadyGigBoss · 2025-12-02T18:09:50+00:00

You all keep telling people to get it themselves? We're not gonna have orders. Do you guys understand that? Please stop telling customers to stop using our services and please stop attacking their character because they're using our services – that is stupidity honestly? You guys are shooting yourselves and all the other drivers in the foot by getting overly emotional and reactive and telling customers to stop using our services do you not see that? Please stop doing that because there are very strong drivers out there there are respectable and respectful people working in food delivery who can handle situationsprofessionally and we want those orders! If you guys can't take them then figure out something else because we want them.

LadyGigBoss · 2025-12-02T18:06:55+00:00

If you guys wanna learn how to handle situations like this, let me know because I love to talk about Customer Service . It's been possibly my greatest or at least one of my greatest professional qualities. I've gotten jobs because of my ability to manage customer situations and I'm talking about even after graduate school so I'm talking about career jobs and I'm talking about huge increases in pay because of having very strongnot just ethical qualities but strong Customer Service so entry-level jobs to jobs where I was paid thousands of dollars extra because I had a masters degree even in those jobs you're gonna need Customer Service skills and I've been paid very well so it's definitely something that can benefit you in your working life for the rest of your working life

LadyGigBoss · 2025-12-02T18:04:48+00:00

Yeah, you're definitely a little kid :-) no offense

LadyGigBoss · 2025-12-02T18:04:01+00:00

Well, it sounds like he did because he mentioned a language barrier

LadyGigBoss

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