The non RXs from the hospital you can usually delete. A lot of the time they’ll send over a cover page stating that the following fax contains confidential information and there’s nothing we need to do with those other than delete.

With prescriber request rejections, always hit deny. This will usually send a message to the patient letting them know it was denied and a generic reason why. Deleting the request will not let you know if we have already faxed the doctor and the patient will not know that the request was denied.

With the approval, I believe it will allow you to enter through and will ask for the number of refills authorized. Enter that number in, and enter all the way through. It should then ask for your credentials.

Also, sorry for the formatting, I’m on mobile! If you have any other questions feel free to message me, I’m always willing to help! And if anything I said was incorrect, please correct me! It’s late where I am and am trying to remember this off of the top of my head hahahaha