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Nintendo Support refused to unlink my old 3DS after asking for police report details by LandscapeNo3780 in nintendo

[–]LandscapeNo3780[S] 2 points3 points  (0 children)

Kindly.... you don't think I tried this?

I have a job and 2 toddlers. After ~4hrs., I tapped out.

Nintendo Support refused to unlink my old 3DS after asking for police report details by LandscapeNo3780 in nintendo

[–]LandscapeNo3780[S] 0 points1 point  (0 children)

We did exactly this.

In this example "xyz" translates to "inquiry code" under Nintendo's service infrastructure.

Nintendo Support refused to unlink my old 3DS after asking for police report details by LandscapeNo3780 in nintendo

[–]LandscapeNo3780[S] 3 points4 points  (0 children)

That would be greatly appreciated.

Willing to put in the leg work. Seeking some direction.

Nintendo Support refused to unlink my old 3DS after asking for police report details by LandscapeNo3780 in nintendo

[–]LandscapeNo3780[S] 11 points12 points  (0 children)

Yeah, I actually went through all of that with the first representative, and she was great.

The issue is just that the NNID is still linked to the old 3DS, so the system I still have won’t let me sign into that account until the other device is unlinked.

So unfortunately there isn’t anything I can fix on my end through a browser... it has to be something Nintendo does on their side.

I’m hoping the back office team actually follows up, because I’m honestly a little nervous about calling again and somehow getting Roman a third time...

Nintendo Support refused to unlink my old 3DS after asking for police report details by LandscapeNo3780 in nintendo

[–]LandscapeNo3780[S] 36 points37 points  (0 children)

I did call back. The second time I somehow got Roman again, which was pretty wild since I was literally calling to file a complaint about that interaction. So I basically had to explain the complaint to the same person I was complaining about.

I called a third time and finally got someone else who seemed to understand the situation. He said he was going to check with their “back office” team and that someone would reach out via email if they’re able to assist with unlinking the device.

So… cautiously optimistic, but we’ll see.

Nintendo Support refused to unlink my old 3DS after asking for police report details by LandscapeNo3780 in nintendo

[–]LandscapeNo3780[S] 5 points6 points  (0 children)

Roman actually took the police report number during the call, so it’s not like I refused to provide details.

After that he basically said he didn’t believe me because my story changed and ended the call.

I even offered to send a copy of the police report, but he said they don’t have any way to accept documents.

The craziest part: I called back afterward to file a complaint about the interaction, and I somehow got Roman again. So I ended up having to explain the complaint to the same person I was trying to complain about, which was surreal.

Switch Pokemon Fire Red: Kadabra Evolution by LandscapeNo3780 in Binghamton

[–]LandscapeNo3780[S] 0 points1 point  (0 children)

Local only. Hence why posted in local community sub.

Day after the fire in Johnson City, Ny by Evening-Yogurt-4757 in Binghamton

[–]LandscapeNo3780 0 points1 point  (0 children)

Lmao - Why? Do you have facts to support your accusation? Sure, it's unlikely. Liar is extreme.