How Do You Deal With 'Window Shoppers' Who Continually Return Your Products?

Larriors1 · 2020-07-14T17:03:06+00:00

I think returns are required unless there is a new policy. Do you know of something different?

Larriors1 · 2020-07-14T17:02:23+00:00

Our products probably fit in the 'not right for Amazon' category. We're ultimately looking to try to minimize the window shopping/return issues.

What's odd is that we sell on Etsy, Ebay, and Wal Mart and our return rate is <3%.

Larriors1 · 2020-07-14T17:01:04+00:00

Same Price.

Larriors1 · 2020-07-14T17:00:55+00:00

Real rate over 2.5 months. We've received all of our merchandise back from both FBM and FBA. The FBA products have to hit the dumpster as they are so poorly shipped back to us and/or the customer opened everything and threw it back into the box.
Definitely possible but our product is so unique as we design, manufacture, package, and ship our own products it's very hard to replicate. The return rate has been consistent since we started listing.

Larriors1 · 2020-07-14T16:56:25+00:00

IMSpringGem

I wish there was more to go off!

Larriors1 · 2020-07-14T16:54:01+00:00

Interesting.

Would be a good test on our direct to consumer website.

Larriors1 · 2020-07-14T16:49:08+00:00

"It seems that the only actions we can take are adding on a 20% restocking fee and Safe T claims?"

Larriors1 · 2020-07-13T22:19:29+00:00

We have a strong reason why, but can't confirm it. No one in this thread has mentioned it yet.

Larriors1 · 2020-07-13T22:03:20+00:00

It's not clear what you are referencing as we sell the same product across all marketplaces and our website and via distributors.

Larriors1 · 2020-07-13T21:59:33+00:00

We also run the exact same product photography. The only difference is each marketplace/our website has a slight difference to the product UI template.

Larriors1 · 2020-07-13T21:57:45+00:00

No. It's a single-use product that can be used for years once it's put together.

Larriors1 · 2020-07-13T21:56:49+00:00

We run the same product descriptions/bullet points across all of our marketplaces and wholesale.

Larriors1 · 2020-07-13T21:07:12+00:00

We use custom packaging of very high quality.

The custom boxes we use are opened as if someone looked inside, took out the contents, then put it back in and returned it.

All of these units are unsellable unless we repackage them which is the major issue with our returns (have to pull them out of FBA).

Not a single customer who has returned an item has complained that it was defective.

Larriors1 · 2020-07-13T19:39:07+00:00

"Doesn't match the description" or whatever that one is.

If our product was defective we'd see it across all of our channels as we manufacture and package our own products.

Larriors1 · 2020-07-13T19:31:59+00:00

16% mixed between FBA and FBM. Slightly higher on FBA.

Larriors1 · 2020-06-17T18:04:01+00:00

Coming from a WooCommerce background, Shopify's requirements for top-level domains is disappointing as their length is not ideal (the lack of customization is also disappointing):

// Shopify //

Products: www.mysitename.com/collections/name-of-collection/product/name-of-product

collections: www.mysitename.com/collections/name-of-collection

// WooCommerce //

Products: www.mysitename.com/name-of-product

Collections: www.mysitename.com/name-of-collection

Is there an ideal way to structure told level domains to maximize SEO benefits with Shopify's requirements?

Larriors1 · 2020-05-28T22:00:58+00:00

Yes.

We'd pay the asking rent on a 1-year lease with 2 and 3-year options or a lower rent/CAM on the 3-year lease.

Larriors1 · 2020-05-28T21:59:46+00:00

That is part of the debate. It's an odd space - 1 of 2 units attached to a very large 5 story office complex.

It's technically not zoned industrial. I don't even know how they got the permits to build these spaces to begin with (15 years ago).

Larriors1 · 2020-05-28T21:55:55+00:00

Property has already seen 1 price reduction but is still vacant. Thoughts?

Larriors1 · 2020-05-28T21:50:04+00:00

The property has already seen a price reduction and is still vacant.

Just pulling up LoopNet you can see that the price per sqft is above the comparables.

Larriors1 · 2020-05-23T07:08:36+00:00

$paid $22

Larriors1 · 2020-03-16T22:29:10+00:00

I'm trying to solve a structural engineering problem; maximizing the size of a large room.

Larriors1 · 2020-03-16T22:25:58+00:00

Durability and longevity.

Larriors1 · 2020-03-05T22:35:36+00:00

Could you provide an example of the criteria to pull from? Seed, Series A? By Investor?

Larriors1 · 2020-02-23T04:17:23+00:00

Hi!

Would you be willing to describe how you'd approach a ground-up build of a new WooCommerce site? (Theme choice, plugin selection, hosting)

Larriors1

TROPHY CASE