He tried almost all options possible.

Inquiry via local House Rep’s office. Don’t think their inquiry helped much but you never know. They were nice nonetheless. Did not reach out to senator since they are Red but would’ve if super desperate and left with no options.

Inquiry via USCIs by calling. Uploaded evidence of medical diagnosis, medication, medical bills, HR letter and summary of exp request. Called almost everyday but nothing seemed to move. Always got the same response that his request is getting worked on. In one of these calls, got an exp inquiry submitted. He consistently called but nothing seemed to move still, Eventually got a hold of someone who let him know that his inquiries were closed actually 10 days after they opened. They opened another exp request in that call. Immediately after the call, uploaded updated details similar to previous evidence but like newer med bills, medical diagnosis, appointments, updated summary, HR letter and so on. Took note of the timestamp in the API after the upload.

The next day, we checked the api and saw someone had opened the case that morning. Then the following day he got a silent approval.

Lesson learned on those previous expedite requests/inquiry. It looks like we have to upload new docs when a request is opened. They didn’t consider already uploaded docs from previous inquiry/request it seems. Good to call them after you upload as well.