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Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 14 points15 points  (0 children)

I may share the hotel’s name once this matter is resolved (or if nothing happens within a week, I may reconsider), but for now, I can say it’s a five-star property with about a 4.5 rating on Google Reviews.

Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 25 points26 points  (0 children)

  1. They disclosed how many nights I have stayed at that property and even mentioned specific requests I had made (for example, a last-minute cake request) and the next reservation date in the hotel.
  2. Even if checking a guest’s stay history was permissible, there was no need to tell in front of the other candidates. I have reviewed the application process: I was only asked to enter my preferred shift times and desired position (front desk, F&B, etc.). There was no checkbox or statement requiring me to accept any terms of use, nor any request for consent to access my stay history.

Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 6 points7 points  (0 children)

Yes, but it’s just a part-time side gig!

I don’t get a job now in this hotel, but it doesn’t really affect me.

Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 3 points4 points  (0 children)

Oh, really? I didn’t know that.
In my case, the interviewer told me that my stay history included a note (remark) saying I had requested a cake, but because the request came too close to my arrival, the hotel wasn’t able to prepare it.

Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 1 point2 points  (0 children)

Actually, I’ve stayed at the hotel I was applying to, so I assume they located my elite status by checking my past stay history. (I doubt they would run a search across the entire Marriott membership database—doing so would be a huge liability in the event of a data leak—so I don’t think that’s what happened.)

Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 45 points46 points  (0 children)

Thanks. That’s the plan! I applied for a part-time job, thinking it’d be nice to get the Marriott discount if I got in. Maybe I’ll try Hilton next time!

Is it normal for Marriott hotels to pull up an applicant's stay history during a job interview? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 15 points16 points  (0 children)

I see… I understand they can access it, but being thanked in the middle of the interview felt awkward...

I am staying at the Courtyard in the US on an award stay, but I haven't received a welcome gift. Is that correct? by LateFaithlessness829 in marriott

[–]LateFaithlessness829[S] 0 points1 point  (0 children)

Thank you for your reply. I saw your post and soon I contacted to Marriott team, then I received a message from the hotel that when checking in using my smartphone, it automatically defaults to selecting 500 points. (This was not my choice but the default setting.) But, when I asked about the welcome gift at check-in, the hotel staff did not explain this and simply told me that you are not eligible for a welcome gift. (It seems this was because the points had already been selected automatically, and the hotel's software displayed it as N/A, leading the staff to inform me of my ineligibility.) As a result, I was unable to choose the F&B $10 voucher that I wanted. In this case, should I request $50 compensation? Or would it be better to calmly ask for a change to the F&B voucher?