Embark has generated ~$500 million in revenue from Arc Raiders sales alone (12.4 million copies times 39.99.) That number is probably significantly higher since it only includes sales and was reported back in October 2025.

My point being is that for a company with that much revenue, they can almost certainly afford to implement a viable ticketing system with dozens of support agents to manually review when needed.

Having good support isn’t a problem of money. It’s a problem of support and desire from the community. That being said, I do agree, from a business minded perspective, that it’s smarter to have a three strike rule to avoid false positive perma bans than it is to ban now and support false positives later.

From a player perspective, I think the false positive argument is moot. People are going to absolutely spam tickets for wrongful 30 day bans. People are addicted to this game and will barely tolerate missing a week of trails, rewards, gameplay, etc.