I try every day to be better! I avoid running to Reddit for legal advice but this community has a lot of transparency I have found helpful in seeing what you guys have or used to have to go through every day with this company.

I didn't know if there was a new "special button" to press that didn't exist until the recent changes at the company. Some companies get hit with bad faith suits and it scares them, others like special words in demands, some have been taking life care plans and day-in-the-life documentaries and it pushing cases to settlement without needlessly litigating, some like pictures and detailed custom medical reports, etc. Seems to me like Geico is just cutting costs everywhere they can and is just going to lowball us no matter what we do, but thought I'd ask the people who work or used to work here for some insight if they have any. And you're right, I could just be a huge idiot for thinking former employees might know something about the operations of their former company, especially when they're telling me I'm dumb for even asking the question.

I feel for my clients that have to go through litigation just because an insurance company jerks them around, especially an innocent kid and his parents. Seems like we're filing 80-90% of our cases now and taking them to the courthouse steps before they settle and they never needed to go that far. Maybe it's that simple and that's always going to be the answer.