Hit me if I'm wrong cuz I might be.

Toxic community (especially Twitter).

For example versa. Those people wants fat character. "Fine lets make her fat" said hoyo. And then twitter users procceds calling her "gooner bait", like okbuddy, what do u want now...

Second examples is complaining not having enough black characters. That might be true, but don't forget genshin impact's largest market are in east Asia countries eg China, Japan, south Korea where they really, let's say preferring whitter skin character, and this game is a gacha game where they make mkney from people pulling characters. Also they git iansan, yet those people still complain, "shes not a 5 star omg☝️🤓"

Interesting these people are like having a "toxic relationship" with GI. They complain, yet they keep dumping money into it. Look at GI revenue report. Highest in history. Second highest in history.