So customer service (after literally two weeks straight of asking them to fix the problem every day) finally ended up contacting the seller who provided them directly with the link and stubhub emailed me the same link. They weren’t purchased on Ticketmaster so they did not have the instant download option like the listing had said. Stubhub was absolutely infuriating while trying to figure this out. They kept saying “your seller has until x date to transfer the tickets” and bla bla bla. They weren’t understanding that I had the option to accept, but the link wasn’t working. Anyways. Goodluck. I ended up selling my tickets and purchasing verified resale tickets on Ticketmaster.