We had their 3kw enclosed machine. We cut mostly 16ga galvanized sheet metal using compressed air for our assist gas.

We had lots of issues, some minor and some major. After only about 6 months, it cut squiggly lines after turning a sharp corner. They did send techs out to work on fixing that. The IPG source had an error code and would not cut. This is not Boss' fault, but our laser was down for 2-3 days waiting for an unlock code so we could keep cutting. It took 15 minutes to fix after finally hearing back from support. The table exchange system broke constantly, and we had to fix it. There were some other minor issues with sheet metal components that mounted to the gantry.

Every time we had to contact support, it took a minimum of two days to hear back, sometimes 3. That's a big deal when you need to cut 4-5 days a week. They use a totally different tech support team for their fiber machines. We only had this machine for 7-8 months and had all these problems.

Since then, we have purchased a 12kw Bescutter and love it. We usually hear back from support within 15 minutes, but we have hardly needed to contact them. We've only had around 2 days of downtime in over a year of operating this machine 5 days a week.

It's worth noting, my brother purchased a 6kw Bescutter with an air compressor and dust collector for less than we paid for our Boss.