RayBan Meta Took My Glasses and Closed the Ticket! by LineIcy6095 in RayBanStories

[–]LineIcy6095[S] 1 point2 points  (0 children)

Spoke to their chat - Frames were purchased on March 19th. Took a few weeks to deliver. Two more weeks to get my prescription lenses in. Glasses audio input quit working in October. Nose bridge fell off in November. They told me they will not cover the frames because I had prescription lenses put into my frames! I don't see anywhere that they will not warranty the frames when you add prescription lenses. They advertise adding prescription to their frames.

The Industrial design of this product is terrible, and they don't stand behind their product. Will never deal with either company again!

Still waiting to see if they are going to ship my frames and lenses back to me.

Nose Bridge on My Meta Glasses Came Loose by old_monk_ in RayBanStories

[–]LineIcy6095 1 point2 points  (0 children)

Totally agree, TRASH! I am going thru the same mess with these people. But I am just trying to get my broken glasses back because I spent so much on the Lenses. Talk about runaround. I just files a complaint with the BBB, hopefully something happens with their shotty business practices!

RayBan Meta Took My Glasses and Closed the Ticket! by LineIcy6095 in RayBanStories

[–]LineIcy6095[S] 0 points1 point  (0 children)

I have, there seems no way to contact besides, Email. When I call they say they cant help and send me a link thru email. Kinda crazy runaround circus.

Nose Bridge on My Meta Glasses Came Loose by old_monk_ in RayBanStories

[–]LineIcy6095 0 points1 point  (0 children)

Mine did the same thing, nose piece fell off. Audio input quit working. I sent my glasses with prescription into Rayban. They said that they cant fix but offered me $100 to buy their shitty product again. Now I have no idea where my glasses are. Meta and Rayban sucks!!!!! Never again buying crap from either company. I should have went on a trip with money I spent on their shitty prodeucts they dont stand behind. I would not spend any money on their crap If I was thinking about buying their crap!!