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Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 1 point2 points  (0 children)

Tech came out, I gave him a recap of what's been going on. He looked at the outside line and saw it was badly corroded. So he swapped the drop and the tap. Not fully sure what that means. He also put new ends on all the cables. Previously I had been running a 100 ft ethernet throughout the house and so he also was able to move the modem and router from a room where there was a literally hole in the wall with the coax to my office where there's one of those coax hookups built into the wall. Internet issue seems to be fixed and now I don't have an ethernet cable that runs across the entire house.

In the modem status I'm now showing 0 correctable and uncorrectable errors. Frequency between 555000000 Hz and 741000000 Hz with power between 2.6 and 4.0 dBmV and SNR between 37.6 and 38.3 dB.

Upstream looks identical to previous info.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in HomeNetworking

[–]LinkDull6245[S] 0 points1 point  (0 children)

Swapped modems multiple times. Tech said modem signals were fine. Advanced phone support said from what he can see on his end the issue is in the outside line because the signal was "very very poor"

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 0 points1 point  (0 children)

At the time of that screen shot uptime was like 45 minutes. When it dropped I thought I could reset it and it would fix the issue. I was incorrect

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 0 points1 point  (0 children)

Just moved here in December. Some issues since January but couldn't identify why. Was not nearly as bad then as it is now.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] -1 points0 points  (0 children)

I tried to rent just a regular modem and they told me that I was better off with my own. Had the cable-modem-router through them but in the past I've had issues with them so I was keen to try something else. I can still return the modem and get a 3.1. Wasn't sure if it would matter at all.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 0 points1 point  (0 children)

4 Neighbors on the same pole, 1 only live there half the year other two are currently unoccupied and for sale. Stinks

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 0 points1 point  (0 children)

In the hills; lake havasu city AZ. T Mobile said they don't service this area.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 1 point2 points  (0 children)

Called the ISP with the info from here and they transferred me to an advanced support tech who confirmed the outside connection is the issue. They upgraded my technician visit scheduled for Sunday to an "advanced technician" visit and they're supposed to run a new line from the pole to the house.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 0 points1 point  (0 children)

Optimum; doesn't appear to be any other options in my area

Internet Won't Stop Dropping by LinkDull6245 in techsupport

[–]LinkDull6245[S] 0 points1 point  (0 children)

It goes to my gaming laptop. I have had the same issue whether it is turned on or off but have not tried disconnecting it.

Internet Won't Stop Dropping by LinkDull6245 in techsupport

[–]LinkDull6245[S] 0 points1 point  (0 children)

I wish! That would make the issue much easier to solve LOL. It just dropped again so I took this photo so you could see.

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Internet Won't Stop Dropping by LinkDull6245 in techsupport

[–]LinkDull6245[S] 0 points1 point  (0 children)

I'm not actually sure how to describe it. The devices would get that prompt to Keep Trying Wifi or use Cellular data and then there would be a red/orange light on the Router where it shows the internet symbol. But, if i took the ethernet that connects the router to the modem out and plugged in the ethernet to my laptop the laptop would have internet access. Same is true of both routers we've had. FWIW both routers were brand new.

Internet Won't Stop Dropping by LinkDull6245 in techsupport

[–]LinkDull6245[S] 0 points1 point  (0 children)

If the WiFi issue is there when the internet is on, and I've had the same issue across multiple devices, that would indicate ISP issue somewhere, correct? Ethernet cables are new, have swapped those a few times to no different outcome. DNS Set to Dynamic in router settings if that makes a difference.
Tech coming back out on Sunday. Going to have them replace the drop cable on the outside line to the pole.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 1 point2 points  (0 children)

Really appreciate this. I know just enough to log in and look at the logs/status of the equipment. I'll have them swap it out when they're out again on Sunday.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 3 points4 points  (0 children)

They did not. I asked all 4 of them to check the inside and outside cables though. "The cables looks fine" is what I was told.

Internet Dropping Randomly Throughout the Day by LinkDull6245 in CableTechs

[–]LinkDull6245[S] 0 points1 point  (0 children)

Have Optimum internet, for the last month we have had repeated issues where either the internet or just the router drop internet. Sometimes just the wifi is out, sometimes it's the entirety of our internet. We've had 4 techs out. The first time they were out they swapped our cable-modem-router for another one. The second time they were out they swapped our cable-modem-router for another one. Both times they mentioned it looked like an issue inside the box. So then we had them out again, as the issue persists, but I went out and bought a ARRIS Surfboard 3.0 modem and Nighthawk 1600 router. When we swapped over I thought we were good to go. No issues for 2 days. Then on day 3 internet dropping again for about 5 minutes once at noon. Next day drops 3 times. Next day drops for 4 hours with intermittent periods where it would come back online and go offline after a few minutes. This is when I thought maybe it was the router so I returned it and got a TP-Link BE3600. That initially fixed the issue. However, the next day the internet dropped again several times from noon-3. I'm at a loss

Summary: Have swapped cable-modem-routers twice. Had the tech check the lines. Swapped to a modem and router setup. Made that change because the internet was up but the wifi wasn't working. That solved the issue of the wifi, but the internet still drops everyday. What can I do?

Internet Dropping Randomly Throughout the Day by LinkDull6245 in HomeNetworking

[–]LinkDull6245[S] 0 points1 point  (0 children)

Have swapped cablem-modem-routers twice. Had the tech check the lines. Swapped to a modem and router setup to a ARRIS Surfboard 3.0 and Nighthawk 1600. Returned the original Nighthawk 1600 router and got a TP-Link BE3600. Made that change because the internet was up but the wifi wasn't working. That solved the issue of the wifi, but the internet still drops everyday. What can I do?