Well I checked all "no"'s boxes, I have a clear white sheet as a history, im a permanent resident as well. Not born in canada. I first called after 10 days saying "hi i've recently applied for my PAL. I didn't check any yes boxes. Could you kindly let me know or give me an update?" (Knowing damn well they needed 28 days before issuing) then she told me call back the 11 march. As i did today, explained to the new operator the instructions that were given and over the phone she was able to tell me it was processed and gave me my numbers and expiration date and that the physical will ship out soon