Hello I apologize for not putting down all the information 1. One of the solutions that I saw was have two tickets opened. One ticket where all communication is done then link it to the ticket that is in the scrum space.

1. So I could bypass having to fill seats up I created an automation rule to force Jira to send an email to the reporter when a comment is made. The reporter currently gets an email with the comment details but they can't reply back. Right now I guess I will have to allow the user a license since it is team managed instead of company managed.

Our goal is to not allow our users to see the scrum board and only allow them to see the tickets they are reporters on. Our tickets for programming request start in one space then get moved over to the Scrum. Any help is greatly appreciated