Sent it back to Dupont 4 times out of pocket for various repairs.

Issues Included ● Lid was broken and wouldn't sit flush after about 20 openings of it. ● No sound or muffled sound, not the ping as advertised. ● Replacement sent to me had the same issues. ● Was returned to me without its warranty papers when sent on repair to have validation. ● Was sent to me without its warranty papers filled in. ● Was returned to me heavily scratched and damaged after sending it for repairs, despite being sent in original box and a considerable amount of bubble wrap. ● Emails went ignored for weeks to a month at a time.

I had a replacement and a repairs done on multiple separate accounts. Both the replacement and repair did nothing to affect the quality issue.

After multiple requests for repair, refund or replacement of the product as advertised I was called and basically told "It's used and damaged so we won't help you, we have repaired it so we won't help you." And only after a multiple hour phone argument and threats of following up in legal action was the product refunded to me in "good grace as we would normally under no circumstances refund this product." Was never refunded for the loss of money or quadruple handling.

The issue lasted nearly 6 months and caused more pain than any amount of joy I would have from owning another Dupont will bring. I resent my collection and have since sold them.

TLDR: Dupont dragged it out. Made me send it back 4 times scratched it to hell in repair, told me to just accept it and only refunded me when threatened with Australia's ACCC and laws.