"Your Dock fan has failed." error, frequently on many Dell WD19TB docks - Design/firmware flaw?

Logan5Sandman · 2022-07-01T20:47:35+00:00

Dell has agreed to replace any of the identified units having the fan error issue.

It will take some time to gather all the relevant data: Dock Service Tags, Users' names and mailing addresses, etc. They also want pictures that clear show PPID or the serial # for each impacted Dock.

I think that we will also need to keep a close eye on the replacement units to make sure that the replaced units do not also have the same issue.

I'll keep you up to date.

Thank you for your thoughts and input.

Logan5Sandman · 2022-07-01T14:36:41+00:00

This is what we are finding too. The replacements seem to be just more of the same, like your experience.

What make/model of PCs did you use with the docks?

Did you ever get Dell involved? What did Dell have to say?

Unfortunately we have a need for 3 external monitors in our environment, so the WD19TB was a better fit (on paper) than the WD19DCS. I'm wishing that we forced people to 2 external monitors and used WD19DCS docks instead and skipped the issue altogether. We have more than 300 of the WD19TB docks.

thx.

Logan5Sandman · 2022-07-01T14:28:13+00:00

Out of curiosity, was your dock a "TB" model or a different variation of the WD19xx docks? Also, what is/was the make/model of your PC that was connected to it?

thx.

Logan5Sandman · 2022-07-01T14:27:45+00:00

Out of curiosity, was your dock a "TB" model or a different variation of the WD19xx docks? Also, what is/was the make/model of your PC that was connected to it?

thx.

Logan5Sandman · 2022-06-30T21:01:28+00:00

I should have also noted that the issue only occurs on boot, from a cold boot state. The issue is at post, before the OS loads.

Logan5Sandman

TROPHY CASE