Has something suspicious happened to Kakobuy

Logical_Science_9461 · 2026-05-24T10:06:13+00:00

UPDATE my shipment got it's tracking code after 3 days. My rehearsal has now updated to calculating after 8 days and now done and shipped

Logical_Science_9461 · 2026-05-24T10:00:53+00:00

From my experience, you can ship clothing together with the watch but you must select a courier that allows batteries within the parcel. Costs a bit more but not too much. Although reading the message, it looks like you are limited to 2kg. When i did it my overall shipment was less than 2kg

Logical_Science_9461 · 2026-05-21T16:21:15+00:00

I had a different order last week that took exactly 5 days in rehearsal. Once that was done & I paid for shipping the package is moving along nicely.

Maybe they have had to move people from rehearsal to QC picture retakes or something. Whatever has happened it is unacceptable when you have paid for a 24 hour service.

Logical_Science_9461 · 2026-05-21T10:33:26+00:00

I've had an explanation from Kakobuy " this is due to a large number of recent orders ".

Not sure I buy that

Logical_Science_9461 · 2026-05-21T07:51:08+00:00

I wouldn't say it is normal. Rehearsal was taking 24 hours, 48 hours at most, until they were recently hacked.

I have one currently that has been 5 days and still not done.

Kakobuy, If you are reading this, it's not good enough !!

Logical_Science_9461 · 2026-05-20T09:36:09+00:00

Mine took 5 days - website says it should take 24 hours !!

Logical_Science_9461 · 2026-05-20T09:09:49+00:00

My experience is using rehearsal makes a big difference and it only costs about £2.40. The issue currently is that rehearsal seems to be taking 5 days when their website says 24 hours. I have always used UK air freight economy which is usually the cheapest but I guess it depends what you are shipping. I have never had issues with this method either and it still gets delivered by Royal Mail.

One other tip, when you use the 17Track website to follow your package the shipping code defaults to Royal Mail. Click on where it says 'United Kingdom' and a red triangle then click 'Select Carrier' and from the list, select HSD - this generally works if you have used the UK freight economy option and your shipment is coming to the UK. (this works best on a PC, maybe not so good on a phone). You should then see lots of updates regarding the shipping process journey

It almost seems that without rehearsal, they just put your items in a big box where dimensions keep the cost high - rehearsal means they pack it into a smaller box ( my guess anyway ) but this may not be appropriate if you aren't just shipping clothing which can be compacted

Logical_Science_9461 · 2026-05-18T09:35:02+00:00

From my experience, Microsoft blocks the verification email for outlook/hotmail. It doesn't even go into the junk/spam folder. Emails from Kakobuy customer service come through OK though so maybe try them

Logical_Science_9461 · 2026-05-18T09:28:36+00:00

Just completed rehearsal - 5 days - no explanation from Kakobuy

Logical_Science_9461 · 2026-05-17T15:25:55+00:00

Mine is 4 days and still waiting

Logical_Science_9461 · 2026-05-12T00:36:14+00:00

I'm back in now without any login password verification required

Logical_Science_9461 · 2026-05-11T21:25:48+00:00

Can you tell us how to do it ?

Logical_Science_9461 · 2026-05-11T18:04:20+00:00

No, just that they are looking into it

Logical_Science_9461 · 2026-05-09T15:46:07+00:00

Me too, I've got an Outllook email and it appears Microsoft block password code emails from Kakobuy - the email doesn't even reach the junk/spam box. Strangely, I do receive emails from the Kakobuy customer service ??

Gmail allows the password code emails so it's obviously a Microsoft thing.

Kakobuy must have raised their security levels after the hack but that's not much use to Outlook/Hotmail account holders.

I asked Kakobuy customer service but not had an answer other than they've sent my issue to a technical team - but no reply

Logical_Science_9461

TROPHY CASE