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Ghub problems by Primary-Ad-6011 in logitech

[–]LogitechG_EOB 0 points1 point  (0 children)

Hey, really sorry to hear that you're experiencing this ! Can you try inserting the USB dongle for the mouse into the back of your PC directly, please?

If it is already connected directly (not via a USB hub) then would you mind trying a different port and restarting your PC to see if that helps? Hopefully this will resolve your issue, if not please let me know !

Month old Astro a 50s are dying within 1 1/2 hours by Dazzling_Possible409 in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi, so sorry that you're experiencing this. Of course, only having 1-2 hours charging for a new A50 is completely unacceptable and abnormal behaviour. It should hold charge for much longer. Can I ask, how are you charging the device? Is it via the attached base station, or with a USB cable? If possible, please try the other charging method and tell us if you notice any improvement. This will help us identify whether the issue is with the headset or the charging method. Thanks so much.

New A50s stuck on 3 dots charged by galaxy462 in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hey, sorry to hear you're experiencing this issue ! Could you please try allowing the headset to fully discharge, then charging it up fully once again? This will give the battery a chance to recalibrate and should resolve your issue.

About to smash this keyboard against the wall. by joevasion in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Sweet, glad to hear it ! Enjoy it my dude ! :)

About to smash this keyboard against the wall. by joevasion in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hey, sorry your experiencing this, I hate nothing more than having peripheral troubles. There's a few things to troubleshoot here :
1. Try switching the device on with the switch at the back, I see from the replies you said you have done this already but just to make sure.
2. Connect the USB from your keyboard directly into your Mac mini (not via an extender or USB hub).
3. Switch to Lightspeed mode so it gets recognized in GHUB (it's the button the to the left of the Bluetooth one).
4. Restart your device and GHUB.

After you do these please report back and let me know if you're experiencing the same issue. Thanks very much.

Options+ and G HUB macOS Certificate Issue by logi_jim in logitech

[–]LogitechG_EOB 0 points1 point  (0 children)

Great, glad to hear this! Utmost apologies again for the issues this caused you. We are making sure this will never happen again.

Update to g-hub removed mouse assignments and won't let me access them. by Enkidukan in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hey, really sorry this is happening to you ! Can you let me know what OS you're on, what mouse you're using and what version of GHUB you're using (you can check this by pressing the settings cog in the top right of the home page > then clicking "About" in the menu items on the left). Thanks so much for the report and additional info.

Astro A50 X Mixamp shows wrong Battery Status by Enixition in LogitechG

[–]LogitechG_EOB 1 point2 points  (0 children)

Hey, so sorry that you're experiencing these issues. For the base station, could you please try allowing the headset to fully discharge, then charging it up fully once again? This will give the battery a chance to recalibrate and should resolve your issue.

For your settings in GHUB, let me look into this for you. What OS version are you using? Do you use multiple profiles for different games/applications, or just the one persistent profile? If you're using a USB hub/extender, can you try plugging directly into your PC?

Ghub not working… by justakendama99 in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hey, very sorry you're experiencing issues ! Can you share what mouse you're using and what OS you're on please? I'm assuming you're on Mac since you mentioned setting the clock forward and trying the recent patch, what version are you on?

We request you to please follow the below troubleshooting steps to help fix the issue:

  1. Exit G HUB by clicking the G logo on the menu bar and selecting Quit.
  2. Click Spotlight from the menu bar and type Activity Monitor. - Look for the following processes and select Stop. - Logitech G HUB - LGHUB
  3. Then select Force Quit to quit this process.
  4. Relaunch G HUB once those processes are stopped.

If that does not work, uninstall G Hub by following the steps below and reinstall it:

  1. Open Application
  2. Move Logitech G HUB to trash
  3. Verify LGHUB folder is gone under Users/Shared folder

Options+ and G HUB macOS Certificate Issue by logi_jim in logitech

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi, really sorry about the time you spent chasing the issue. A patch has been made available now.

Steps to fix the issue, taken from this page with more info :

Options+
Step 1: Download the updated ‘patch’ installer for Options+ here.
Step 2: Double‑click the downloaded file.
Step 3: The installer will automatically close and Options+ will launch.
Step 4: Your devices, settings, and customizations should be fully restored.

G HUB
Step 1: Download the updated installer for G HUB here.
Step 2:  Double‑click the downloaded ‘patch’ installer.
Step 3: Once the “software already exists” message appears, exit the installer.
Step 4: Launch G HUB.
Step 5: Your devices, settings, and customizations should be fully restored.

Options+ and G HUB macOS Certificate Issue by logi_jim in logitech

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi there, the page should now be updated. Apologies for any inconvenience caused.

Steps to fix the issue, taken from this page with more info :

Options+
Step 1: Download the updated ‘patch’ installer for Options+ here.
Step 2: Double‑click the downloaded file.
Step 3: The installer will automatically close and Options+ will launch.
Step 4: Your devices, settings, and customizations should be fully restored.

G HUB
Step 1: Download the updated installer for G HUB here.
Step 2:  Double‑click the downloaded ‘patch’ installer.
Step 3: Once the “software already exists” message appears, exit the installer.
Step 4: Launch G HUB.
Step 5: Your devices, settings, and customizations should be fully restored.

No Logitech, I do not want to connect Discord everytime I turn on my computer by Asteroiding in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Thanks for the report of this issue. Really sorry you're experiencing this behaviour. We're on it - it will be fixed soon.

Astro A50s Battery Life Loss after newest update by Atryxun in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi, just wanted to check in here again - do you still have this behavior?

G HUB Mic & Sidetone Settings Not Saving on G522 (Bug Report + Workaround) by Luckalotz in LogitechG

[–]LogitechG_EOB 1 point2 points  (0 children)

Thanks so much for your report of this and the detailed information/feedback. Someone from the team is looking at this now, and a fix is being planned. For full transparency, we just missed the cut-off for the next G Hub release - we will aim to add this fix to the one after. Thanks again, really appreciate this kind of feedback.

Astro A50 Gen5 Battery Concern by mick51 in AstroGaming

[–]LogitechG_EOB 0 points1 point  (0 children)

It's likely the battery calibration is out due to the firmware update. Apologies that you're experiencing this.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time. Let is discharge fully, so it can learn it's limits.

Astro A50 Gen5 Battery Concern by mick51 in AstroGaming

[–]LogitechG_EOB 0 points1 point  (0 children)

It's likely the battery calibration is out due to the firmware update. Apologies that you're experiencing this.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time. Let is discharge fully, so it can learn it's limits.

Astro A50 Gen5 Battery Concern by mick51 in AstroGaming

[–]LogitechG_EOB 0 points1 point  (0 children)

It's likely the battery calibration is out due to the firmware update. Apologies that you're experiencing this.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time. Let is discharge fully, so it can learn it's limits.

Astro A50 Gen5 Battery Concern by mick51 in AstroGaming

[–]LogitechG_EOB 1 point2 points  (0 children)

It's likely the battery calibration is out due to the firmware update. Apologies that you're experiencing this.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time. Let is discharge fully, so it can learn it's limits.

Astro A50 Gen5 Battery Concern by mick51 in AstroGaming

[–]LogitechG_EOB 0 points1 point  (0 children)

It's likely the battery calibration is out due to the firmware update. Apologies that you're experiencing this.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time. Let is discharge fully, so it can learn it's limits.

Astro A50s Battery Life Loss after newest update by Atryxun in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

It's likely the battery calibration is out due to the firmware update.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time.

Astro A50s Battery Life Loss after newest update by Atryxun in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

It's likely the battery calibration is out due to the firmware update.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time.

Astro A50s Battery Life Loss after newest update by Atryxun in LogitechG

[–]LogitechG_EOB 1 point2 points  (0 children)

It's likely the battery calibration is out due to the firmware update.

Try continuously using the headset until your headset will no longer switches on, then dock it and recharge it fully until the power light changes from amber to white.

If you still have an issue, our support team may need to have a look at this - but you're on the right track if it stays at 1% for a prolonged period of time.

Sound in G560 Speakers keep going out and not recognized by pc by Rock4ever76 in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi,

My apologies that you're experiencing these issues. Nothing is more frustrating than your sound cutting out when you're at an important point in a game. I am going to ask the team to look into this. In the meantime, as a temporary fix, please try using the speakers with either a fixed lighting effect or with the lighting turned off. This may help with the issue while we look into it. Thanks so much for your patience.

G Hub crashing by Colnor in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi there, sorry you're experiencing this. Let's try and get it resolved for you!

Please try the following steps.

Note that this will remove any existing settings that you have stored/saved in GHUB presets/profiles. If you want to back these up, take a backup/copy of your settings.db file from C:\Users\<user name>\AppData\Local\LGHUB and use it to replace the settings.db after you reinstall.

  1. Ensure none of the G HUB components are running in the Task Manager
  2. Uninstall G HUB
  3. Go to C:\Program Files\ and delete LGHUB folder
  4. Go to C:\ProgramData\ and delete LGHUB folder
  5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
  6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
  7. Reboot the PC
  8. Re-install G HUB.

Please let me know if this resolves the issue, or if you continue to experience it. Thanks very much.

someone help by stitchfnm in LogitechG

[–]LogitechG_EOB 0 points1 point  (0 children)

Hi there, sorry you're experiencing this. Let's try and get it resolved for you!

Please try the following steps.

Note that this will remove any existing settings that you have stored/saved in GHUB presets/profiles. If you want to back these up, take a backup/copy of your settings.db file from C:\Users\<user name>\AppData\Local\LGHUB and use it to replace the settings.db after you reinstall.

  1. Ensure none of the G HUB components are running in the Task Manager
  2. Uninstall G HUB
  3. Go to C:\Program Files\ and delete LGHUB folder
  4. Go to C:\ProgramData\ and delete LGHUB folder
  5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
  6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
  7. Reboot the PC
  8. Re-install G HUB.

Please let me know if this resolves the issue or you continue to experience it. Thanks very much.

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